Customer Services Assistant

University of South Hampton; Southampton; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

Generous annual leave

Structured training

Supportive team environment

Job summary

The University of Southampton Library Service is hiring a part-time Customer Services Assistant. Based at the Health Services Library with duties across sites, you will deliver frontline customer support, guide users of spaces and services, and handle queries across in-person, online, and phone channels.

You will join a professional team with a focus on providing high-quality service to students, staff and the wider community.

Qualifications

• Experience of working in a customer facing role.
• Strong communication and interpersonal skills.
• Confidence using digital systems and learning new tools.
• The ability to work both independently and as part of a team.
• Good organisation skills and attention to detail.
• A calm and practical approach when dealing with queries and busy periods.

Responsibilities

• Providing frontline customer service in person, online, by phone and email.
• Responding to a wide range of enquiries and resolving straightforward queries.
• Supporting students and staff to use library spaces, services and systems.
• Carrying out administrative tasks and using digital systems to manage enquiries.
• Contributing to a safe, well organised and welcoming library environment.
• Supporting activities and events where required.

Skills

Customer service

Communication skills

Interpersonal skills

Digital literacy

Teamwork

Organisational skills

Job description

An exciting opportunity has become available to join the University of Southampton Library Service as a Customer Services Assistant.

You do not need to have worked in a library before. We are looking for people with strong customer service experience, for example in retail, hospitality or other busy public-facing environments. Our libraries operate across four sites and welcome students, staff and the wider community. This is a varied, people-centred role where you will support a wide range of customers and help them make the most of our spaces and services.

The Role

As a Customer Services Assistant, you will play an important role within a professional and supportive team, helping to ensure the smooth day to day operation of the Library within a busy, customer-focused environment.

Key responsibilities include:

• Providing frontline customer service in person, online, by phone and email
• Responding to a wide range of enquiries and resolving straightforward queries
• Supporting students and staff to use library spaces, services and systems
• Carrying out administrative tasks and using digital systems to manage enquiries
• Contributing to a safe, well organised and welcoming library environment
• Supporting activities and events where required

You will be based at the Health Services Library based at Southampton General Hospital but will often be required to work across other sites in line with service needs.

About You

We are looking for professional and proactive individuals who enjoy working with people and take pride in delivering a high standard of service.

You will bring:

• Experience of working in a customer facing role
• Strong communication and interpersonal skills
• Confidence using digital systems and learning new tools
• The ability to work both independently and as part of a team
• Good organisation skills and attention to detail
• A calm and practical approach when dealing with queries and busy periods

Working Pattern

This role is offered on a part time permanent basis 19.5 hours per week, working:

• Shift Pattern: Friday - Sunday 7:45 - 14:15

What we offer

• Salary £25,249 to £26,707 pro rata per annum
• Generous annual leave plus University closure days
• Structured training and development opportunities
• A supportive team environment within a large and varied service

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk .