Senior Student Experience Assistant

University of Strathclyde; Glasgow; On-site; GBP 28,000 - 30,000; Full time

Job summary

The University of Strathclyde is seeking a proactive Senior Student Experience Assistant to join the Admissions team, with primary focus on undergraduate and postgraduate admissions and student lifecycle processes.

You will provide high-quality administrative support, handle high volumes of enquiries by phone and email, and help develop policies and procedures across Admissions and Student Lifecycle Services. The role offers a fixed-term 12-month contract, 1.0 FTE (35 hours/week).

Qualifications

• Experience in Higher or Further Education admissions.
• Strong IT skills and experience with admissions systems.
• Excellent written and verbal communication.
• Highly organised with strong prioritisation abilities.

Responsibilities

• Provide administrative support to Admissions and Student Lifecycle Services.
• Respond to high volumes of enquiries via phone and email.
• Support development and application of policies and procedures.
• Assist with admissions activity and student lifecycle processes.

Skills

Interpersonal communication

Customer service

Organisational skills

Prioritisation

Education

HNC level or equivalent

Tools

Admissions system experience

Job description

Salary range: £28,031-£30,378 per annum

FTE: 1.0 (35 hours per week)

Term: Fixed-term (12 months)

We are seeking a proactive and highly organised Senior Student Experience Assistant to join our busy and dynamic team. Based primarily within the Admissions team, you will play a key role in supporting the University’s admissions activity while also providing flexible support to Student Lifecycle Services teams when required. This role offers the opportunity to develop experience across both Admissions and Student Lifecycle Services, with admissions forming the primary focus.

You will bring experience from a similar role within Higher or Further Education and will contribute to enhancing the student experience through your knowledge of undergraduate and postgraduate admissions and wider student lifecycle processes. You will also support the development and consistent application of policies, operational guidance and business procedures across these areas.

Educated to HNC level (or with equivalent experience), you will have a sound understanding of Higher Education admissions and awareness of the external factors influencing the sector. You should be able to demonstrate a strong understanding of how Admissions teams interact with Student Lifecycle functions and academic departments, as well as experience of delivering effective service within an educational or customer-focused environment. Strong IT skills are essential, and previous experience of working with a university admissions system is highly desirable.

You will have excellent interpersonal and communication skills, both written and verbal, and will be confident responding to a high volume of enquiries via telephone and email. Strong organisational skills, accuracy and the ability to prioritise your workload effectively are essential. We are looking for someone who can provide high-quality administrative support and deliver consistently excellent customer service.

Your supporting statement should clearly demonstrate how you meet the essential criteria outlined in the person specification and provide practical examples of your experience and achievements.

For informal enquiries, please contact Jacklyn Keyes, Admissions Manager at [e-mail]