Library Service Advisor

Lancaster University; Lancaster; On-site; GBP 12,000 - 15,000; Part time

Job summary

Lancaster University Library is seeking an enthusiastic Library Services Advisor to join the Library User Services team. You will respond to enquiries in person and online, supporting students, staff, researchers and community members both on and off-campus.

The role emphasizes excellent interpersonal skills, reliability and teamwork in a customer-focused environment, with flexibility to cover additional shifts during the term and weekends.

Qualifications

• Excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts.
• Reliability and previous experience of team working in a customer-focused role is essential, as well as the ability to use initiative and be self-motivated.

Responsibilities

• Respond to Library enquiries in person and online.
• Provide front-line customer service excellence across Library opening hours.
• Support students, staff, researchers and community members on and off-campus.
• Work as part of a team and maintain a welcoming Library environment.

Skills

Interpersonal skills

Customer service

Teamwork

Initiative

Job description

An opportunity has arisen for an enthusiastic and proactive individual to join our Library User Services team. The Library Services Advisors will work as part of a team responding to Library enquiries in person and online, supporting students, staff, researchers, community members both on and off-campus.

Library users are at the heart of everything we do, and these roles are critical to our success. You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours, and via existing and emerging communication channels. The team provide a proactive, welcoming presence to all our users and assist in maintaining and developing the Library as an outstanding study environment.

You will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts. Reliability and previous experience of team working in a customer-focused role are essential, as well as the ability to use initiative and be self-motivated.

Lancaster University Library provides an outstanding environment for study and research. We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision. We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.

In addition to the fixed hours, applicants may be asked to cover other optional shifts when needed, both during weekdays and at weekends.

We are seeking to appoint a role working Saturday and Sunday 13.45 to 22.00 term time, arrivals weekend, and Easter Vacation (34 weeks).

For an informal discussion to find out more about the role please contact Sarah Preston-Hall, Library Space and Experience Supervisor ( [e-mail] ) or John Williamson, Library Space and Experience Officer ( [e-mail] )

Further Details:

Job Description

Person Specification

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.