Weekend Receptionist

EQ Care Group; Redhill; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Birthday half-day off

Blue Light Discount Card

28 days annual leave

Salary advance scheme

Pension

Learning & Development

Team rewards

Free meals on shift

Free tax review service

Refer a friend £500

Job summary

EQ Care Group is opening Willow Lodge in Redhill, a 78-bed home focused on dementia and elder care, seeking a Weekend Receptionist to warmly welcome visitors, assist with administration, and support the home team. You will be the first point of contact for residents, families and partners, helping events and communications.

The role requires strong communication, IT skills, and a collaborative, self-motivated approach to maintain records, manage calls and support recruitment and activities for

Qualifications

• Strong verbal and written communication skills required.
• Experience in a similar environment desirable.
• NVQ Level 2 in Administration (or equivalent) or willingness to complete it.
• Proficiency in IT, including Microsoft Office and internal applications; quick learner.
• Ability to work collaboratively while also being self-motivated and independent.

Responsibilities

• Maintain stationary cupboard and order goods when needed.
• Represent the Willow Lodge brand with a welcoming presence for residents, visitors and staff.
• Update relatives' email addresses in the database and keep records up to date.
• Update and replace menus on display boards and dining tables within timescales.
• Support the Administrator with additional duties to aid home operations.

Skills

Communication skills

Experience in similar environment

IT proficiency

Teamwork

Independent working

Education

NVQ Level 2 in Administration

Tools

Microsoft Office

Internal applications

Job description

Willow Lodge is the first in our portfolio to operate the Household Model of Care—a fresh, relationship‑led approach built around small, familiar communities of around 12 people within the home. Are you looking for a better work‑life balance? Want to be part of an organisation that genuinely cares about you? If you answered yes, what are you waiting for? As the weekend Receptionist at Willow Lodge, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events Willow Lodge host, such as summer fete, fundraising or even birthday parties for those who live at the home.

Responsibilities and Duties

• To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
• Represent the Willow Lodge brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
• To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
• To update and replace the menus on the display boards and dining tables within the agreed timescales
• Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.

Skills, Qualifications and Abilities

• Strong verbal and written communication skills.
• Experience within a similar environment desirable
• NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team while also being self‑motivated and capable of working independently.

The Company and Care Home

EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high‑quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.

Willow Lodge is to open in the Spring of 2026. Our newly built 78‑bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en‑suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart‑centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.

Benefits of working at EQ Care

• ½ day off for your birthday – start your celebrations early!
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro rata) – enjoy a healthy work‑life balance.
• Salary advance scheme (Level) – access earned pay when you need it.
• Contributory pension – helping you plan for your future.
• Dedicated Learning & Development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work.
• Free meals on shift – enjoy a meal on us while you work.
• Free tax review service – making sure you keep more of what you earn.
• Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice