Weekend Rail Host: Friendly In-Train Service & Experience

FirstGroup plc; Swansea; Remote; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Free rail travel

Pension

Healthcare plan

Discounts

Job summary

GWR is seeking a Weekend Customer Host to welcome passengers and provide at-seat refreshment on trains. The role focuses on delivering exceptional service to enhance journeys, with duties on board and engaging with customers to create a positive travel experience.

Hours are 17.5 per week (Sat & Sun) with full training; compensation starts at £13,646 for the first six months and rises to £17,852.50 after probation, plus excellent benefits including free rail travel and pension.

Qualifications

• Customer service experience.
• A passion for delivering exceptional experiences.
• Flexibility to work all weekends and bank holidays.
• Proactive approach—customers always come first!
• Strong communication skills and the ability to work independently or as part of a team.
• Preferred: Cash handling and food safety experience.

Responsibilities

• Provide a warm welcome and outstanding at-seat refreshment service.
• Enhance customers' journeys with exceptional service.
• Work onboard, engaging with passengers and creating a positive experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Proactive approach

Job description

GWR is seeking a Weekend Customer Host to welcome passengers and provide at-seat refreshment on trains. The role focuses on delivering exceptional service to enhance journeys, with duties on board and engaging with customers to create a positive travel experience.

Hours are 17.5 per week (Sat & Sun) with full training; compensation starts at £13,646 for the first six months and rises to £17,852.50 after probation, plus excellent benefits including free rail travel and pension.