Weekend Customer Host

FirstGroup plc; Swansea; Remote; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Free rail travel

Pension

Healthcare plan

Discounts

Job summary

GWR is seeking a Weekend Customer Host to welcome passengers and provide at-seat refreshment on trains. The role focuses on delivering exceptional service to enhance journeys, with duties on board and engaging with customers to create a positive travel experience.

Hours are 17.5 per week (Sat & Sun) with full training; compensation starts at £13,646 for the first six months and rises to £17,852.50 after probation, plus excellent benefits including free rail travel and pension.

Qualifications

• Customer service experience.
• A passion for delivering exceptional experiences.
• Flexibility to work all weekends and bank holidays.
• Proactive approach—customers always come first!
• Strong communication skills and the ability to work independently or as part of a team.
• Preferred: Cash handling and food safety experience.

Responsibilities

• Provide a warm welcome and outstanding at-seat refreshment service.
• Enhance customers' journeys with exceptional service.
• Work onboard, engaging with passengers and creating a positive experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Proactive approach

Job description

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empoweringour team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

Are you passionate about delivering exceptional customer service? We're looking for friendly and enthusiastic individuals to enhance our passengers' weekend journeys, perfect for those with weekday commitments.

What's in It for You?

Salary: £13,646(first six months), rising to £17,852.50after completing training and probationand probation

Hours: 17.5 per week (Saturday & Sunday)

Annual Leave: 13 days per year

Comprehensive Training – We set you up for success!

• 2 weeks of full-time classroom training in Swindon
• Followed by up onboard training at your base location and hours (your home station), with flexibility based on your learning pace

Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!

As a Weekend Customer Host, You Will:

• Provide a warm welcome and outstanding at-seat refreshment service
• Enhance customers' journeys with exceptional service
• Work onboard, engaging with passengers and creating a positive experience

What We're Looking For:

• Customer service experience
• A passion for delivering exceptional experiences
• Flexibility to work all weekends and bank holidays
• proactive approach—customers always come first!
• Strong communication skills and the ability to work independently or as part of a team
• Preferred: Cash handling and food safety experience

Additional Information:

You must live within 45–60 minutes of the station and be able to get to work without relying on public transport (staff parking isn't always guaranteed at our stations).

The selection process includes an assessment centre with group activities showcasing your customer service skills. If successful, you'll be invited to a 1-2-1 interview with the hiring team this could be on the same day or scheduled later.

The Reward

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

Weall belong at GWR.

This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

INGWR