Weekend Passenger Support Specialist — Preston Station

JAM Recruitment Ltd; Preston; On-site; GBP 10,500 - 11,500; Part time

Job summary

JAM Recruitment Ltd is seeking a Weekend Passenger Assistant at Preston Train Station to provide essential support to travellers. This part-time, temporary role offers £13.50 per hour for 15 hours weekly, working Saturdays and Sundays from 10:00am to 6:00pm.

You will assist passengers with pre‑booked assistance, help them navigate the station, and share information and reassurance as needed. Strong communication and a patient, helpful manner are key, with immediate start available for the right

Qualifications

• Previous customer service experience.
• Excellent communication and interpersonal skills.
• Friendly, professional and approachable manner.
• Ability to remain calm under pressure and prioritise tasks.
• Confidence using computer systems and handheld radios.
• Genuine passion for helping people.
• Flexibility and reliability.
• Comfortable being on your feet for long periods.

Responsibilities

• Meeting and greeting customers who have pre‑booked assistance services.
• Escorting and guiding passengers around the station and to the correct platforms.
• Providing reassurance, support and information to customers throughout their journey.
• Assisting members of the public with enquiries and directions.
• Acting as a key point of contact for anyone requiring assistance within the station.
• Using radios to communicate with colleagues and operational teams.
• Updating and uploading information onto internal systems.
• Delivering outstanding customer service at all times.
• Managing multiple tasks in a busy and fast‑paced environment.
• Going the extra mile to provide a positive customer experience.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Computer systems

Handheld radios

Job description

JAM Recruitment Ltd is seeking a Weekend Passenger Assistant at Preston Train Station to provide essential support to travellers. This part-time, temporary role offers £13.50 per hour for 15 hours weekly, working Saturdays and Sundays from 10:00am to 6:00pm.

You will assist passengers with pre‑booked assistance, help them navigate the station, and share information and reassurance as needed. Strong communication and a patient, helpful manner are key, with immediate start available for the right