Rail Station Passenger Support Specialist

Allscreens Nationwide Ltd; Manchester; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Uniform provided

Weekly pay

Job summary

Search Consultancy are currently recruiting 6 Passenger Assistant Staff to join a busy rail operation at Manchester Victoria Train Station on a temporary basis for an initial 6-month assignment.

You will be based on station platforms, assisting passengers and providing excellent customer service during timetable changes, including the closure of Platform 5 at Manchester Victoria.

Uniform provided; £14.00 per hour, weekly pay, September start date.

Qualifications

• Resilient and able to remain calm under pressure.
• Able to work outdoors on station platforms during all weather conditions.
• Physically capable of lifting and carrying ramps weighing up to 22kg.
• Reliable, professional and safety conscious.

Responsibilities

• Assisting passengers with travel queries and providing station information
• Supporting customers during service disruptions and timetable changes
• Providing Passenger Assist support for customers with disabilities or additional needs
• Assisting passengers with luggage and mobility equipment
• Deploying and lifting access ramps (up to 22kg)
• Maintaining a visible presence on station platforms
• Working closely with station teams to ensure passenger safety
• Delivering exceptional customer service at all times

Skills

Customer service

Resilience

Outdoor work

Safety-conscious

Physical strength

Job description

Search Consultancy are currently recruiting 6 Passenger Assistant Staff to join a busy rail operation at Manchester Victoria Train Station on a temporary basis for an initial 6-month assignment.

You will be based on station platforms, assisting passengers and providing excellent customer service during timetable changes, including the closure of Platform 5 at Manchester Victoria.

Uniform provided; £14.00 per hour, weekly pay, September start date.