Station Passenger Assistant - Platform Customer Service

Allscreens Nationwide Ltd; Manchester; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Uniform provided

Job summary

Search Consultancy are recruiting 6 Station Assistants for a busy rail operation at Manchester Victoria Train Station on a temporary basis for an initial 6-month assignment. The role focuses on delivering excellent customer service on station platforms during timetable changes.

You will assist passengers, support during disruptions, and provide Passenger Assist for customers with disabilities, while ensuring safety and professionalism at all times. Uniform provided and weekly pay.

Qualifications

• This role welcomes candidates from hospitality, fast food, retail or transport backgrounds.
• Experience dealing with the public and remaining professional in challenging situations is preferred.
• Ability to work outdoors on station platforms in all weather conditions.

Responsibilities

• Assist passengers with travel queries and provide station information.
• Support customers during service disruptions and timetable changes.
• Provide Passenger Assist for customers with disabilities or additional needs.
• Help passengers with luggage and mobility equipment.
• Deploy and lift access ramps up to 22 kg.
• Maintain a visible presence on station platforms and support passenger safety.

Skills

Customer service

Calm under pressure

Public interaction

Teamwork

Job description

Search Consultancy are recruiting 6 Station Assistants for a busy rail operation at Manchester Victoria Train Station on a temporary basis for an initial 6-month assignment. The role focuses on delivering excellent customer service on station platforms during timetable changes.

You will assist passengers, support during disruptions, and provide Passenger Assist for customers with disabilities, while ensuring safety and professionalism at all times. Uniform provided and weekly pay.