Part-Time Passenger Assistant

Surrey Choices; Walton-on-Thames; On-site; GBP 15,000 - 22,000; Part time

Job summary

Surrey Choices is seeking a Part-Time Passenger Assistant in Walton-on-Thames to help adults and children with disabilities travel safely and comfortably. The role involves assisting boarding/disembarking, adapting to individual needs, and maintaining calm, respectful service throughout journeys.

Regular travel across Surrey-based services is expected, with morning and afternoon shifts and potential overtime, including occasional evenings and weekends. Starting pay is £12.98 per hour.

Qualifications

• Strong interpersonal and communication skills.
• Empathy, patience and calm demeanour.
• Ability to handle and lift luggage or mobility aids.
• Ability to work under pressure and adapt to changes to keep passengers safe.
• Attention to detail and confidential records.
• Experience in similar role an advantage.

Responsibilities

• Provide personalised assistance to adults and children during boarding and disembarking, ensuring safety and comfort.
• Understand and accommodate passengers' specific needs and communication preferences.
• Communicate with passengers, caregivers, or family members to establish trust and requirements.
• Offer guidance and reassurance to promote calm travel environment.
• Safely handle and transport luggage and mobility aids.
• Maintain professionalism, empathy and customer service.
• Monitor and respond to passenger feedback and issues promptly.
• Collaborate with Community Transport to schedule passenger assistance.
• Adhere to regulations, policies and procedures for safety and confidentiality.
• Keep confidential records of interactions and follow-up actions including safeguarding reports.
• Participate in training and stay updated on best practices.

Skills

Interpersonal skills

Empathy and patience

Lifting luggage

Working under pressure

Record keeping

Previous experience

Job description

Job Title: Part-Time Passenger Assistant

Location: Walton-on-Thames, Surrey (with regular travel across Surrey-based services)

Hours: Working 2 hours in the morning (pick up) and 2 hours in the afternoon (drop off) with the possibility of overtime available - some flexibility may be required to cover occasional evenings and weekends.

Salary: £12.98 per hour

Do you want to make a difference to someone’s life?

Do you think you could help people to reach their full potential?

At Surrey Choices, we support people with learning disabilities and autism to be active members of their local communities through inspiring and challenging them to learn, enjoy and achieve their goals. Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.

The Passenger Assistant is responsible for providing specialised assistance and support to adults and children with disabilities and autism during their travel, ensuring their safety, comfort, and satisfaction. The role involves working closely with passengers with diverse needs and requirements, providing personalised assistance and creating a supportive environment. The Passenger Assistant plays a crucial role in ensuring a positive and inclusive travel experience for passengers.

Key Responsibilities:

• Provide personalised assistance and support to adults and children with varying needs during boarding and disembarking from vehicles, ensuring their safety, comfort, and well-being.
• Understand and accommodate the specific needs and communication preferences of passengers, adapting the assistance and support provided accordingly.
• Communicate effectively with passengers, their caregivers, or accompanying family members to establish trust, understand their requirements, and provide appropriate assistance.
• Offer guidance, reassurance, and support to passengers, promoting a calm and inclusive travel environment.
• Safely handle and transport passenger luggage, mobility aids, or other equipment, taking into account any specific handling requirements or instructions provided.
• Maintain a high level of professionalism, empathy, and excellent customer service, ensuring passengers and their caregivers feel valued and supported throughout their journey.
• Proactively monitor and respond to passenger feedback, concerns, or issues, taking prompt and appropriate actions to address them.
• Collaborate closely with the Community Transport team to ensure the smooth operation of services and efficient scheduling of passenger assistance for individuals.
• Adhere to all relevant regulations, policies, and procedures to ensure passenger safety, confidentiality, and compliance with legal requirements.
• Keep accurate and confidential records of passenger interactions, including incidents, assistance provided, and any necessary follow-up actions including reporting any safeguarding issues.
• Participate in training programs and stay updated on best practices, techniques, and developments related to the role.

What we would like from you:

• Strong interpersonal and communication skills, with the ability to interact effectively and sensitively with individuals, as well as their caregivers or accompanying family members.
• Empathy, patience, and a calm demeanour.
• Ability to handle and lift luggage or mobility aids, while adhering to any specific handling guidelines.
• Ability to work well under pressure and adapt to changing situations, ensuring the safety and well-being of passengers at all times.
• Attention to detail and the ability to maintain accurate and confidential records of passenger interactions.
• Experience of working in a similar role an advantage.

Surrey Choices Ltd is an equal opportunities employer.

All offers of employment are subject to satisfactory references and an Enhanced DBS Disclosure.