Weekend On-Call Care Coordinator

Home Support Matters; Beccles; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company mobile phone

Refer-a-Friend bonus

Blue Light Card

Care GP online services

24/7 Norfolk support line

Mental health first aiders

Job summary

Home Support Matters in Beccles is seeking a dedicated Care Coordinator to join the Beccles branch. This full-time role runs Monday to Friday and focuses on coordinating rotas, maintaining records, and being the central point of contact for clients and families.

The position offers weekend on-call duties managed from home with enhanced pay. Ideal candidates have strong communication skills, IT/admin abilities, and at least one year of customer service experience within the care sector.

Qualifications

• Strong communication and telephone skills.
• Good IT and administrative abilities.
• Customer service experience (1 year+).
• Experience in the care sector.
• Ability to prioritise, multitask and stay calm under pressure.

Responsibilities

• Coordinate rotas and allocate care/support staff to ensure continuity of care.
• Be the central contact for customers, families, and professionals.
• Support new referrals, care planning and customer communications.
• Maintain accurate records and use electronic monitoring systems.
• Line manage care/support workers and support with queries.
• Monitor service delivery, resolve issues and improve quality.
• Take part in the weekend on-call rota (8 hours every 2 weeks, Sat or Sun, managed from home; paid at enhanced rate).

Skills

Communication

IT skills

Customer service

Care sector experience

Multitasking

Job description

Home Support Matters in Beccles is seeking a dedicated Care Coordinator to join the Beccles branch. This full-time role runs Monday to Friday and focuses on coordinating rotas, maintaining records, and being the central point of contact for clients and families.

The position offers weekend on-call duties managed from home with enhanced pay. Ideal candidates have strong communication skills, IT/admin abilities, and at least one year of customer service experience within the care sector.