Helpdesk Coordinator - Weekends

Equans UK & Ireland; Bellshill; In loco; GBP 12.000 - 13.000; Part-time

Vantaggi offerti da questo lavoro

24 days annual leave Pro rata(+ public

Life Cover 1.5x annual salary

Employee discount shopping schemes

Cycle to work scheme

2 CSR days per year

Learning opportunities: qualifications

Employee referral rewards

Access to employee networks

Employee Assistance Program

Descrizione del lavoro

Equans UK & Ireland is seeking a Part-time Helpdesk Coordinator for the Bellshill-based Business Support Centre. The role is 17 hours/week across Friday and Saturday, 8am–5pm, with a salary range of £12,464.40–£13,083.20 plus a benefits package.

The office operates 24/7 support for clients, and the team focuses on efficient ticketing, SLA compliance and customer service. You will contribute to a growing helpdesk, support multiple contracts, and help maintain performance metrics while working

Competenze

• Experience in busy helpdesk environments is preferred.
• Ability to multi-task and handle rapid ticket escalation.

Mansioni

• Answer calls for a growing multi-contract, fast-paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assigning and dispatching to resources via multiple channels.
• Work to service level agreements to prevent penalties.
• Issue reports to internal and external clients using in-house systems.
• Pro-actively monitor and chase work orders to completion within SLA.
• Provide first-line support for GeniePoint EV charging customers.
• Process requests via various channels.
• Carry out administration tasks as required by the business.

Conoscenze

Customer support

Call logging

Dispatch coordination

SLA compliance

Reporting

Order chasing

EV charging support

Administration

Strumenti

CAFM systems

Descrizione del lavoro

Equans is looking for a Helpdesk Coordinator to join the Business Support Centre team based at Phoenix House, Bellshill on a permanent. This is a part time role working 17 hours per week across the weekend (Friday & Saturday 8am - 5pm). On offer is a salary banding of £12,464.40 - £13,083.20, dependant upon skills and experience as well as benefits package.

New opportunity with leading Facilities Management provider – Equans.

Equans is recruiting for the established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience.

We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you're just starting out or looking to take the next step, we're committed to helping you reach your full potential.

What will you deliver?

• Answer calls for a growing multi contract fast paced Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources via multiple channels.
• Work to Service level agreements preventing financial penalties to the business.
• Issue reports to Internal and external clients/Customers using in-house system.
• Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customers.
• Action requests via various channels.
• Administration tasks as required by the business.

What can we offer you?

On offer is a competitive salary and benefit package, which includes;

• 24 days annual leave Pro rata(+ public holidays).
• Life Cover equivalent to 1.5 timesannual salary.
• Employee discount shopping schemes on major brands and retailers.
• Cycle to work scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Equans is looking for a Helpdesk Coordinator to join the Business Support Centre team based at Phoenix House, Bellshill on a permanent. This is a part time role working 17 hours per week across the weekend (Friday & Saturday 8am - 5pm). On offer is a salary banding of £12,464.40 - £13,083.20, dependant upon skills and experience as well as benefits package.

New opportunity with leading Facilities Management provider – Equans.

Equans is recruiting for the established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience.

We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you're just starting out or looking to take the next step, we're committed to helping you reach your full potential.

What will you deliver?

• Answer calls for a growing multi contract fast paced Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources via multiple channels.
• Work to Service level agreements preventing financial penalties to the business.
• Issue reports to Internal and external clients/Customers using in-house system.
• Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customers.
• Action requests via various channels.
• Administration tasks as required by the business.

What can we offer you?

On offer is a competitive salary and benefit package, which includes;

• 24 days annual leave Pro rata(+ public holidays).
• Life Cover equivalent to 1.5 timesannual salary.
• Employee discount shopping schemes on major brands and retailers.