Weekend Front Desk & Customer Care Coordinator

School of Coding & AI; Birmingham; On-site; GBP 15,000 - 25,000; Full time

Benefits offered by this job

Salary up to £25,000

Pension Scheme

Employee Assistance Programme

CPD opportunities

Strong social events

Annual leave

Job summary

School of Coding & AI is seeking a confident Receptionist to deliver welcoming and efficient front of house services. You will be the first point of contact for visitors and callers, ensuring excellence in customer care and smooth operational support. Weekend work is required to cover busy periods.

Responsibilities include managing inquiries, maintaining reception processes, arranging bookings and coordinating tasks across teams, while upholding confidentiality and health & safety standards.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional, and approachable manner.
• Strong customer service skills.
• Good telephone etiquette.
• Organised and able to manage multiple tasks.
• Reliable, punctual, and dependable.
• Basic computer skills (Microsoft Office, Email, Data Entry).
• Attention to detail and accuracy.
• Ability to remain calm under pressure.
• Good time management and prioritisation skills.
• Ability to maintain confidentiality.
• Teamwork and interpersonal skills.

Responsibilities

• Provide a warm, professional and efficient reception experience, ensuring all visitors and callers feel welcomed and supported.
• Act as the first point of contact for enquiries, handling all interactions promptly, courteously and with a strong focus on customer satisfaction.
• Maintaining the reception area, processes and systems to ensure they run smoothly, safely and in line with organisational expectations.
• Managing incoming enquiries, signposting accurately, and ensuring information is recorded, passed on or escalated appropriately.
• Carrying out a range of administrative tasks that support the wider organisation, including documentation, bookings, scheduling and coordination tasks.
• Supporting internal teams by ensuring messages, enquiries and requests are handled accurately and efficiently.
• Responding to unexpected situations calmly and proactively, ensuring issues are resolved or escalated appropriately.
• Ensuring reception practices meet organisational policies, safeguarding expectations, confidentiality requirements and health and safety standards.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Organised / multitask

Punctual / reliable

Basic IT skills

Attention to detail

Confidentiality

Teamwork

Tools

Microsoft Office

Email

Data Entry

Job description

School of Coding & AI is seeking a confident Receptionist to deliver welcoming and efficient front of house services. You will be the first point of contact for visitors and callers, ensuring excellence in customer care and smooth operational support. Weekend work is required to cover busy periods.

Responsibilities include managing inquiries, maintaining reception processes, arranging bookings and coordinating tasks across teams, while upholding confidentiality and health & safety standards.