Dynamic Emergency Dept Admin & Reception Clerk

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 21,000 - 30,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking an Emergency & Acute Care Department Administrative Clerk to provide a professional reception and booking service and manage the patient pathway in line with the Emergency Department policies.

The role includes registering patients on arrival, scanning documents, answering enquiries, and liaising with patients, relatives, carers, and colleagues while maintaining confidentiality in a fast-paced environment.

Qualifications

• Good numeracy and literacy.
• Excellent communication skills.
• Willingness to learn department procedures.

Responsibilities

• Register patients on arrival at the emergency department and manage the patient pathway.
• Liaise with patients, relatives, carers and colleagues via telephone and in person.
• Maintain confidentiality and ensure accurate data entry on the Patient Administration System.
• Scan, file and process notes and communications, including GP communications.
• Provide sickness, annual leave and bank holiday cover as required by the department.

Skills

Numeracy

Literacy

Communication

Job description

Walsall Healthcare NHS Trust is seeking an Emergency & Acute Care Department Administrative Clerk to provide a professional reception and booking service and manage the patient pathway in line with the Emergency Department policies.

The role includes registering patients on arrival, scanning documents, answering enquiries, and liaising with patients, relatives, carers, and colleagues while maintaining confidentiality in a fast-paced environment.