Receptionist

Arnold Clark; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

33 days holiday

Generous retail discounts

Private healthcare

GP access via Simplyhealth 24/7

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark in Hillington is seeking a Customer Experience Host to welcome customers at the BMW/MINI branch. You’ll greet visitors, handle enquiries on the phone, and support daily reception tasks with a friendly, professional manner.

This weekend role offers solid benefits and development opportunities within a busy car showroom environment, with Saturday and Sunday shifts and a focus on delivering outstanding service to every customer who walks through the door.

Qualifications

• Exceptional telephone etiquette and customer focus.
• Strong interpersonal and communication skills.
• Able to multitask and remain organized in a busy showroom reception.
• Ability to work independently and as part of a team.
• Welcoming, professional, and friendly with customers.

Responsibilities

• Serve as first point of contact for customers in person and on the phone.
• Handle a high volume of calls and enquiries efficiently.
• Keep customer areas tidy and welcoming.
• Collaborate with branch departments to assist customers.
• Deliver excellent service and go the extra mile.

Skills

Telephone manner

Interpersonal skills

Customer service

Independent worker

Team player

Multi-tasking

Tools

Cisco telephony

Microsoft Office

Excel

Job description

We’re recruiting for a weekend Receptionist to join our BMW/MINI branch in Hillington.

• Pension scheme

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Saturday 8am-6pm and Sunday 12pm-6pm

About The Role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential Skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice To Have (but Not Essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in our work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.