Receptionist

Arnold Clark Group; Glasgow; Hybrid; GBP 12,398,000 - 15,154,000; Full time

Benefits offered by this job

33 days holiday

Generous retail discounts

Private healthcare

GP access via Simplyhealth

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group is seeking a weekend Customer Experience Host at our BMW/MINI branch in Hillington. You’ll greet customers, handle calls, and deliver friendly, professional service while supporting daily admin tasks and maintaining branch standards.

Shifts are Saturdays 8am-6pm and Sundays 12pm-6pm, with a focus on creating outstanding customer experiences and smooth showroom operations.

Qualifications

• Excellent interpersonal and communication skills.
• Strong telephone manner and professional phone etiquette.
• Ability to deliver outstanding customer service.
• Comfortable working independently and as part of a team.
• Highly organised with the ability to multi-task in a busy showroom.

Responsibilities

• Acting as the first point of contact for customers in person and on the phone.
• Managing a large volume of customer calls and enquiries efficiently.
• Keeping customer areas tidy and presentable and ensuring customer care.
• Collaborating proactively with all branch departments.
• Going the extra mile to delight every customer.

Skills

Customer service

Telephone manner

Interpersonal skills

Teamwork

Organised

Job description

We’re recruiting for a weekend Receptionist to join our BMW/MINI branch in Hillington.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/6 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours:

Full time: Saturday 8am-6pm and Sunday 12pm-6pm

About the role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactive with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.