Weekend Contact Centre Supervisor — Lead & Develop Team

Beko Europe; Peterborough; On-site; GBP 30,000 - 42,000; Full time

Job summary

Beko Europe in Peterborough is seeking a Senior Weekend Supervisor to lead the Contact Centre team on-site. You will manage advisors, monitor performance and ensure service levels, quality and productivity targets are met.

This role involves liaising with workforce planning, preparing reports, coaching staff, handling HR matters, and ensuring IT and telecom systems run smoothly. Weekend pattern is specific and compensation reflects this.

Qualifications

• Experience in contact centre management.
• Ability to lead and motivate a team.
• Experience with service level agreements and KPI reporting.
• Willingness to work weekends.

Responsibilities

• Lead and manage Contact Centre advisors.
• Deliver SLAs, sales targets, quality and productivity targets.
• Monitor schedules and break times for compliance.
• Prepare daily/weekly/monthly performance reports.
• Ensure effective use of IT/telecom systems and report issues.
• Provide coaching and feedback to agents.
• HR related duties including attendance and retention.

Skills

People management

Communication skills

Problem solving

Team player

Decision making

Tools

Genesys

Salesforce

MS Office

Job description

Beko Europe in Peterborough is seeking a Senior Weekend Supervisor to lead the Contact Centre team on-site. You will manage advisors, monitor performance and ensure service levels, quality and productivity targets are met.

This role involves liaising with workforce planning, preparing reports, coaching staff, handling HR matters, and ensuring IT and telecom systems run smoothly. Weekend pattern is specific and compensation reflects this.