Web Sales Advisor - Customer-Centric E-commerce Pro

Parkside Recruitment; Bournemouth; Presencial; GBP 26 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company pension

Company events

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free/on-site parking

Referral programme

Sick pay

Resumo da oferta

Parkside Recruitment in Bournemouth is seeking a Web Sales Advisor to turn online inquiries into sales, understand customer needs, and provide tailored solutions from enquiry through delivery and after-sales support.

You will be the key contact, delivering friendly, professional service, with full product training provided, and opportunities to develop a career in sales within a growing business.

Qualificações

• Previous experience in sales, web sales or customer service.
• Excellent written and verbal communication skills.
• A confident, professional and friendly approach.
• Strong organisational skills and excellent attention to detail.
• The ability to understand customer needs and provide tailored solutions.
• A proactive approach and willingness to learn.
• The ability to work independently while contributing positively to a wider team.

Responsabilidades

• Responding to online enquiries and converting opportunities into sales.
• Understanding customer requirements and recommending the most appropriate products.
• Providing expert advice and suggesting suitable alternatives where appropriate.
• Managing customer orders and queries from initial enquiry through to completion.
• Supporting customers throughout the sales journey, including post-sale support.
• Ensuring customer requirements and specifications are processed accurately and efficiently.
• Coordinating deliveries and ensuring customer promises are realistic and achieved.
• Maintaining accurate records and clear documentation.
• Resolving customer issues professionally and effectively.
• Working collaboratively with colleagues to improve the customer experience and online sales processes.
• Identifying opportunities to improve processes, reduce costs and enhance margins.
• Keeping up-to-date product knowledge to provide customers with informed advice.

Conhecimentos

Sales experience

Communication skills

Confident and friendly

Organisational skills

Understand customer needs

Proactive approach

Independent worker

Descrição da oferta de emprego

Parkside Recruitment in Bournemouth is seeking a Web Sales Advisor to turn online inquiries into sales, understand customer needs, and provide tailored solutions from enquiry through delivery and after-sales support.

You will be the key contact, delivering friendly, professional service, with full product training provided, and opportunities to develop a career in sales within a growing business.