Sales Advisor

Antalis; Ellistown; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Company pension and life assurance

Flexible holiday scheme

Eye care vouchers

Cycle to Work Scheme

Fiat discount offer

Free parking

Job summary

Antalis is seeking a customer-facing professional to onboard customers to our e.club programme and support the Digital Sales Team in turning conversations into opportunities for growth. You will process stock and indent orders, advise on pricing, and keep CRM records up to date to ensure a smooth customer journey.

You'll engage with existing, new and inactive customers to drive the digital module, qualify inbound enquiries and collaborate with the sales team to hand over opportunities while

Qualifications

• Delivers a positive customer experience.
• Has a commercial mindset with ability to spot opportunities to add value.
• Takes pride in ownership.
• Organised, resilient and motivated by achieving results.
• Comfortable using our systems and digital platforms.

Responsibilities

• Process stock and indent orders, highlighting our website as an alternative option.
• Support customers with pricing, product advice and follow-up activity.
• Maintain accurate CRM records to support a seamless customer journey and border visibility.
• Onboard customers into our e.club program, helping them get the most from our digital offering.
• Proactively engaging with existing, new and inactive customers to drive digital module.
• Qualifying inbound enquiries and identifying new sales opportunities.
• Working closely with our sales teams to ensure opportunities are handed over effectively.

Skills

Customer focus

Sales mindset

CRM literacy

Digital engagement

Onboarding customers

Job description

Are you a customer focused individual who is passionate about providing positive customer experiences while spotting opportunities to grow customer engagement and sales?

You will be the trusted advisor that proactively onboards customers into our e.club programme while supporting the Digital Sales Team turning conversations into opportunities to develop future sales and improve digital engagement.

About the Role

• Process stock and indent orders for customers, highlighting our website as an alternative option.
• Supporting customers with pricing, product advice and follow-up activity.
• Maintaining accurate CRM records to support a seamless customer journey and boarder visibility.
• Onboarding customers into our e.club program, helping them get the most from our digital offering.
• Proactively engaging with existing, new and inactive customers to drive digital module.
• Qualifying inbound enquiries and identifying new sales opportunities.
• Working closely with our sales teams to ensure opportunities are handed over effectively.

Benefits

• Company contributory pension and life assurance schemes
• Flexible buy/sell holiday scheme
• Eye care vouchers
• Cycle to Work Scheme
• Fiat discount offer
• Free Parking Provided

Requirements

• Thrives in providing a positive customer experience
• Has a commercial mindset and can recognise opportunities to add value.
• Takes pride in taking ownership
• Is organised, resilient and motivated by achieving results.
• Comfortable using our systems and digital platforms