Ecommerce Sales & Customer Service Advisor

Kingspan Water & Energy; Minehead; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Gym membership discount

Eye care vouchers

Virtual healthcare services

Pension scheme

Life assurance

Cycle to Work Scheme

Employee discounts

Referral bonuses

Job summary

Kingspan Water & Energy in Minehead is seeking a motivated Sales & Customer Service Advisor to join the Ecommerce team. You will handle sales enquiries, prepare quotations, process orders across phone, live chat, and email, and collaborate with suppliers to ensure timely deliveries.

The role emphasizes building strong customer relationships, hitting sales targets, and delivering outstanding service day in, day out, with training provided and hybrid support from internal teams.

Qualifications

• Five GCSEs (or equivalent), including English and Maths.
• Minimum two years in a sales/customer-facing role (e.g., call center, helpdesk).
• Strong communication skills with a customer-first attitude.
• Proficiency with Microsoft Office, especially Excel.
• Knowledge of Shopify and/or HubSpot is a plus.

Responsibilities

• Respond promptly and professionally to customer sales enquiries across our product ranges.
• Process and manage customer orders, including B2B transactions.
• Provide tailored quotations and proforma invoices, following up to drive sales.
• Verify sales order acknowledgements and coordinate with suppliers for accuracy.
• Liaise with customers to ensure timely and smooth delivery of orders.
• Provide a high level of technical information to customers with support from partners and internal teams.
• Deliver exceptional customer service to support loyalty and repeat business.
• Work collaboratively to meet team sales targets and business objectives.
• Assist with sales administration and other projects as needed.

Skills

Sales experience

Customer service

Communication

Multi-channel support

Excel

Shopify

HubSpot

Water storage knowledge

Attention to detail

Education

GCSEs including English and Maths

Tools

Shopify

HubSpot

MS Excel

Job description

Kingspan Water & Energy in Minehead is seeking a motivated Sales & Customer Service Advisor to join the Ecommerce team. You will handle sales enquiries, prepare quotations, process orders across phone, live chat, and email, and collaborate with suppliers to ensure timely deliveries.

The role emphasizes building strong customer relationships, hitting sales targets, and delivering outstanding service day in, day out, with training provided and hybrid support from internal teams.