Websales Assistant

Parkside Recruitment; Bournemouth; In loco; GBP 26.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company pension

Company events

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free/on-site parking

Referral programme

Sick pay

Descrizione del lavoro

Parkside Recruitment in Bournemouth is seeking a Web Sales Advisor to turn online inquiries into sales, understand customer needs, and provide tailored solutions from enquiry through delivery and after-sales support.

You will be the key contact, delivering friendly, professional service, with full product training provided, and opportunities to develop a career in sales within a growing business.

Competenze

• Previous experience in sales, web sales or customer service.
• Excellent written and verbal communication skills.
• A confident, professional and friendly approach.
• Strong organisational skills and excellent attention to detail.
• The ability to understand customer needs and provide tailored solutions.
• A proactive approach and willingness to learn.
• The ability to work independently while contributing positively to a wider team.

Mansioni

• Responding to online enquiries and converting opportunities into sales.
• Understanding customer requirements and recommending the most appropriate products.
• Providing expert advice and suggesting suitable alternatives where appropriate.
• Managing customer orders and queries from initial enquiry through to completion.
• Supporting customers throughout the sales journey, including post-sale support.
• Ensuring customer requirements and specifications are processed accurately and efficiently.
• Coordinating deliveries and ensuring customer promises are realistic and achieved.
• Maintaining accurate records and clear documentation.
• Resolving customer issues professionally and effectively.
• Working collaboratively with colleagues to improve the customer experience and online sales processes.
• Identifying opportunities to improve processes, reduce costs and enhance margins.
• Keeping up-to-date product knowledge to provide customers with informed advice.

Conoscenze

Sales experience

Communication skills

Confident and friendly

Organisational skills

Understand customer needs

Proactive approach

Independent worker

Descrizione del lavoro

Web Sales Advisor Bournemouth | £30,784 per annum | Full-time

Are you a confident, customer-focused sales professional who enjoys turning enquiries into successful sales?

We’re looking for a Web Sales Advisor to join an established and growing business in Bournemouth. This is an exciting opportunity for someone who enjoys working with customers, understanding their needs and providing expert, tailored solutions from initial enquiry through to delivery and after-sales support.

You’ll become a key point of contact for customers, providing a friendly, professional and efficient service while developing your knowledge of a specialist product range. Full product training will be provided, making this a great opportunity for someone with the right attitude and a genuine desire to build a career.

The Role

You’ll be responsible for:

• Responding to online enquiries and converting opportunities into sales
• Understanding customer requirements and recommending the most appropriate products
• Providing expert advice and suggesting suitable alternatives where appropriate
• Managing customer orders and queries from initial enquiry through to completion
• Supporting customers throughout the sales journey, including post-sale support
• Ensuring customer requirements and specifications are processed accurately and efficiently
• Coordinating deliveries and ensuring customer promises are realistic and achieved
• Maintaining accurate records and clear documentation
• Resolving customer issues professionally and effectively
• Working collaboratively with colleagues to improve the customer experience and online sales processes
• Identifying opportunities to improve processes, reduce costs and enhance margins
• Keeping up-to-date product knowledge to provide customers with informed advice

About You

We’re looking for someone who has:

• Previous experience in sales, web sales or customer service
• Excellent written and verbal communication skills
• A confident, professional and friendly approach
• Strong organisational skills and excellent attention to detail
• The ability to understand customer needs and provide tailored solutions
• A proactive approach and willingness to learn
• The ability to work independently while contributing positively to a wider team

Most importantly, you’ll be someone who genuinely enjoys helping customers and takes pride in delivering an excellent service.

Working Hours

40 hours per week, 5 days a week

The role operates across weekdays and weekends, with working hours between 8:00am and 5:00pm Monday–Friday and 9:00am–5:00pm Saturday–Sunday.

Salary & Benefits

£30,784 per annum (£14.80 per hour)

The benefits package includes:

• Company pension
• Company events
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free/on-site parking
• Referral programme
• Sick pay

Interested?

If you’re an experienced sales or customer service professional looking for a role where you can develop specialist product knowledge, build strong customer relationships and progress your career, we’d love to hear from you.