Wealth Platform Support Analyst - 6 Month FTC

Evelyn Partners; Glasgow; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working model

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Job summary

Evelyn Partners in Glasgow is seeking a Wealth Platform Support Analyst to join on a 6 Month FTC. You will provide Level 2 support for core wealth management platforms, collaborating with suppliers and internal development teams.

The role requires experience in Wealth Management, Application Support, and strong IT skills including Office, SQL, REST API, JIRA and Confluence; you will triage incidents, manage changes, and assist with releases and testing.

Qualifications

• Previous experience in Wealth Management or similar
• Experience in an Application Support role or similar
• Proficient IT skills in Microsoft Office
• Familiarity with SQL, Rest API, JIRA, and Confluence
• Analytical thinking with attention to detail and problem solving
• Delivery focused with ability to multi-task and work well in a team

Responsibilities

• Level 2 technical support of core Wealth Management platforms
• Coordinate with suppliers and internal development teams on incidents
• Prioritize technical issues by impact and urgency and manage queues
• Support for application configuration, releases and upgrades
• Problem analysis and resolution with business users and third party suppliers
• Participate in testing and release management

Skills

Wealth management

Application support

Microsoft Office

Analytical thinking

Delivery focus

Team player

Tools

SQL

Rest API

JIRA

Confluence

Job description

Company Description

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Job Description

We’re seeking a talented individual to join our team in Glasgow on a 6 Month FTC, which is responsible for focusing on the operational support of our Core Wealth platforms and the associated users of these. Working closely with both business stakeholders and our third party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests. You will get access to a wide range of different technical disciplines and must be comfortable working within a flexible and progressive environment. Previous experience of investments will help you to translate our user requirements.

As Wealth Platform Support Analyst, your responsibilities will include among others:

• Level 2 technical support of our core Wealth Management platforms
• Work with our suppliers and internal development teams in incident, request, and change management processes
• Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained
• Provide support for application configuration, releases and upgrades.
• Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.
• Participation in testing and release management.

Qualifications

To be successful in this role, you should:

• Previous experience of working in Wealth Management or similar with an understanding of Portfolio management suites and trading platforms
• Previous experience in an Application Support role or similar
• Proficient IT skills in core Microsoft Office systems
• Previous experience / awareness of SQL, Rest API, JIRA, and Confluence
• Analytical way of thinking along with an eye for detail and be a first-class problem solver
• Delivery focused, able to multi-task and very much a team player

Desired

• Knowledge of key applications such as Iress, Avaloq, Fidessa would be highly desirable
• CISI qualifications desirable

Additional Information

As a colleague here at Evelyn Partners you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process.