Wealth Customer Care Specialist & Client Advocate

Barclays Capital; Glasgow; Presencial; GBP 25 000 - 35 000; Tempo integral

Resumo da oferta

Barclays is seeking a passionate Wealth Customer Care Specialist to join our Wealth Customer Care team. You will be the first point of contact for our Wealth customers, delivering a personalised, empathetic service while resolving complex queries with confidence and accuracy.

You will collaborate with cross-functional teams across the bank to align care processes, identify improvement opportunities, and provide feedback to colleagues to maintain high standards of customer experience.

Qualificações

• Strong customer service orientation
• Ability to resolve complex customer queries
• Excellent communication and interpersonal skills

Responsabilidades

• Act as trusted first point of contact for Wealth customers via inbound calls, chat, email and other channels.
• Resolve complex customer needs with personalised, accurate solutions.
• Collaborate with cross-functional teams to align and improve customer care processes.

Descrição da oferta de emprego

Barclays is seeking a passionate Wealth Customer Care Specialist to join our Wealth Customer Care team. You will be the first point of contact for our Wealth customers, delivering a personalised, empathetic service while resolving complex queries with confidence and accuracy.

You will collaborate with cross-functional teams across the bank to align care processes, identify improvement opportunities, and provide feedback to colleagues to maintain high standards of customer experience.