Personal Banker & Customer Care Champion

Barclays; Cramlington; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is hiring a Personal Banker to deliver exceptional service to Retail Banking customers in branch or local hubs. You’ll resolve complex queries, guide customers through Barclays solutions, and build trust through empathetic, professional support.

Training and collaborative teamwork help you grow within the role. The job involves five days a week with weekend work, starting salary £27,700 and a comprehensive benefits package including pension, private medical insurance, life insurance,

Qualifications

• Empathy and exceptional customer service.
• Ability to guide customers on Barclays products and digital services.
• Strong communication skills to explain information clearly.

Responsibilities

• Provide customer service through chat, email, phone, and in-branch interactions.
• Resolve complex customer needs with personalised solutions.
• Collaborate with other bank teams to improve care processes.
• Identify areas for improvement and provide coaching where needed.
• Prepare reports on customer care performance for senior stakeholders.

Skills

Confidence

Clear communication

Risk awareness

Relationship building

Digital mindset

Job description

Barclays is hiring a Personal Banker to deliver exceptional service to Retail Banking customers in branch or local hubs. You’ll resolve complex queries, guide customers through Barclays solutions, and build trust through empathetic, professional support.

Training and collaborative teamwork help you grow within the role. The job involves five days a week with weekend work, starting salary £27,700 and a comprehensive benefits package including pension, private medical insurance, life insurance,