Customer Care Specialist – Banking & Branch Support

Barclays; Llandudno; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is seeking a Customer Service Advisor in the UK. You will be the friendly face and first point of contact for Retail Banking customers in branch or local hubs, providing face-to-face guidance and support across multiple channels.

You will join the Customer Care team, working 5 days per week, including some weekends, with a starting salary of £26,700 and a comprehensive core benefits package including a pension plan, private medical insurance, life insurance, and income protection.

Responsibilities

• Collaborate across multiple digital channels to personalise each interaction.
• Enhance Barclays digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues and handling client requests efficiently.
• Support collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure accurate, timely transactions.
• Support teams within the business operations function including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Job description

Barclays is seeking a Customer Service Advisor in the UK. You will be the friendly face and first point of contact for Retail Banking customers in branch or local hubs, providing face-to-face guidance and support across multiple channels.

You will join the Customer Care team, working 5 days per week, including some weekends, with a starting salary of £26,700 and a comprehensive core benefits package including a pension plan, private medical insurance, life insurance, and income protection.