Personal Banker: Expert Customer Care & Banking Guidance

8192 Barclays Bank UK PLC; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank UK PLC is seeking a Personal Banker to provide exceptional customer service across channels. You will resolve complex customer needs, build trusted relationships, and collaborate with teams to streamline care processes.

The role involves advising customers on Barclays' products and digital services, while contributing to risk management and service excellence. Training and career growth are supported within a values-driven culture.

Qualifications

• Confidence in engaging with customers and guiding them to solutions.
• Clear, professional communication tailored to diverse customers.
• Understanding and managing risk in daily customer interactions.
• Ability to build and deepen customer relationships for added value.
• Comfort with digital banking tools to assist customers.

Responsibilities

• Provide customer service through chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with bank teams to align customer care processes.
• Identify improvements to customer care procedures and coach colleagues.
• Develop and implement controls to mitigate risks in operations.
• Resolve inquiries related to balances, transactions and payments.
• Prepare reports on customer care performance for senior stakeholders.
• Monitor industry trends to drive best practices in care delivery.

Skills

Confidence

Clear communication

Risk awareness

Relationship building

Digital mindset

Job description

Barclays Bank UK PLC is seeking a Personal Banker to provide exceptional customer service across channels. You will resolve complex customer needs, build trusted relationships, and collaborate with teams to streamline care processes.

The role involves advising customers on Barclays' products and digital services, while contributing to risk management and service excellence. Training and career growth are supported within a values-driven culture.