Senior Banking Customer Experience Specialist

Aplaro Ltd; The Image; On-site; GBP 23,645 - 31,855; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is hiring a Senior Customer Service Advisor to deliver exceptional customer care across chat, email and phone channels. You will handle complex queries, align processes with colleagues, and contribute to reports on performance while maintaining risk controls.

The role emphasises leadership behaviours, training, and delivering a personalised service to Retail Banking customers in branch or hubs, with standard shifts including weekends and a competitive salary.

Qualifications

• Experience in customer service across channels (chat, email and phone).
• Ability to provide specialist advice and support pertaining to own work area.

Responsibilities

• Provide exceptional customer service while resolving complex customer needs/requests.
• Collaborate with teams across the bank to align customer care processes.
• Develop and implement customer care procedures and controls to mitigate risks.

Skills

Customer service

Communication

Empathy

Job description

Barclays is hiring a Senior Customer Service Advisor to deliver exceptional customer care across chat, email and phone channels. You will handle complex queries, align processes with colleagues, and contribute to reports on performance while maintaining risk controls.

The role emphasises leadership behaviours, training, and delivering a personalised service to Retail Banking customers in branch or hubs, with standard shifts including weekends and a competitive salary.