Wayfinding Steward

Surrey County Cricket Club; London Borough of Lambeth; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Complimentary meal and drink provided

Job summary

Surrey County Cricket Club is seeking a Wayfinding Steward for The Kia Oval, to welcome spectators and assist with seating, queues and information during fixtures.

This casual, zero-hours position requires flexibility for weekends, evenings and bank holidays, with duties including directing guests, answering queries and maintaining facilities.

You will join a small team on matchdays such as T20, Hundred and International fixtures, delivering a friendly, high-standard customer experience.

Qualifications

• Aged 18 or over with full right to work in the UK.
• Good knowledge of the ground and signage.
• Enthusiastic, team player, able to follow instructions.
• Reliable, self-motivated with strong time keeping.
• Excellent communication and customer service.

Responsibilities

• Greeting spectators at entry to the ground and directing them to gates.
• Directing queues and assisting access to seating and concessions.
• Handling basic ticketing queries to reduce visits to the ticket office.
• Distributing giveaways (e.g., cards, sunglasses) to spectators.
• Answering queries or directing to someone who can help.
• Providing information to spectators arriving at The Kia Oval.
• Directing people to seats, concessions, or toilets as needed.
• Assisting with queue busting once the match has started.
• Checking facilities such as toilets and bins and reporting issues to match control.

Skills

Ground knowledge

Team player

Reliable

Time keeping

Customer service

Communication skills

Job description

Wayfinding Steward

Application Deadline: 1 March 2027

Department: Matchday Operations - Casual

Employment Type: Zero Hours

Location: The Kia Oval

Compensation: £14.80 / hour

Description

Hours of work:

• Contract Type: Casual
• Flexible dependent of the planned fixtures.
• Weekend, evening and bank holiday working

The Position

We are looking for individuals to form a small team of Wayfinding Stewards to work our T20, Hundred and International fixtures. Your top priority is to welcome spectators to the ground and ensure that their first physical touch point at the Oval is the best experience it could be. Once the match has started, you will be an integral part in ensuring that the ground is to the best possible standard it could be, whilst also remaining a friendly face for anyone that needs assistance.

Key Responsibilities

• Greeting spectators upon entry to the ground either outside or inside the gates.
• Directing spectators to the right gates/helping reduce queues outside of the ground for ease of access for the customer.
• Helping with basic ticketing queries to help reduce the number of spectators being sent to the ticket office.
• Hand out any giveaways to spectators e.g. 4/6 cards, Vitality sunglasses.
• Answer any queries and if unable to do so, direct them to somebody that will be able to help.
• Provide information and assistance to spectators arriving at the Kia Oval.
• Direct people in the right direction i.e. to their seats, to a concession, to the toilets.
• Help with queue busting once the match has started.
• Check on the facilities in the ground are well maintained. This can include checking the toilets are clean, see if bins need emptying etc and report any issues straight to match control.

Skills, Knowledge and Expertise

The successful candidate will have the following essentials:

• Aged 18 or over with a full right to work in the UK.
• Must have good knowledge of the ground - where things are, where to signpost people.
• Enthusiastic individual who can work well in a team and follow instruction.
• Reliable and self- motivated.
• Strong time keeping skills.Well presented at all times.
• Professional with high standards and integrity.
• Good communication skills and outstanding customer service.
• Approachable and friendly.

Benefits

• Complimentary meal and drink provided each matchday shift.