Steward Area Manager

Surrey County Cricket Club; London Borough of Lambeth; On-site; GBP 28,000 - 30,000; Part time

Benefits offered by this job

Complimentary meal and drink provided

Job summary

Surrey County Cricket Club is seeking a Steward Area Manager for Kia Oval on a zero-hours basis. You will lead a team of supervisors and stewards, ensuring safe, efficient matchday operations across your area.

The role requires NVQ Level 3 in Spectator Safety Supervision, strong leadership, and the ability to commit to most fixtures, including weekends and evenings. You will coordinate briefings, incident response, and crowd safety, reporting back with improvements.

Qualifications

• Age 18 or over with full right to work in the UK.
• NVQ Level 3 Certificate in Spectator Safety Supervision is essential.
• Previous management experience is essential.
• Excellent leadership and communication skills.
• Willingness to commit to 90% of matchday fixtures.

Responsibilities

• Lead a team of supervisors, customer stewards and SIAs.
• Organise and manage your area for smooth operation during matches.
• Conduct pre-event health and safety briefings and evacuations.
• Respond to incidents and communicate with event control for resolution.
• Provide assistance to spectators and staff and oversee Ubeya staff management.
• Prepare post-matchday reports with feedback and insights.

Skills

Leadership

Communication

Customer service

Multi-tasking

Team management

Prioritisation

Education

NVQ Level 3 Certificate in Spectator Safety Supervision

Tools

Ubeya system

Job description

Steward Area Manager

Application Deadline: 1 March 2027

Department: Matchday Operations - Casual

Employment Type: Zero Hours

Location: The Kia Oval

Compensation: £20.30 / hour

Description

Hours of work:

• Contract Type: Casual
• Hours vary depending on match schedules
• Weekend, evening and bank holiday availability required

We are currently seeking forward-thinking individuals who hold their NVQ Level 3 Certificate in Spectator Safety Supervision to become part of our matchday team as Area Managers. The position is open to the right people who want to make a difference and are willing to commit to 90% of matchday fixtures.

You will be managing a team of supervisors, customer safety stewards, and SIAs. Your top priority will be the organisation and management of your team and the smooth running of the operation in your assigned area. Excellent management skills and the ability to work efficiently in a team are essential for success in this position. You must be able to show leadership qualities, integrity, and professionalism at all times.

Key Responsibilities

• Assume a proactive approach to monitoring your staff and assigned area.
• Respond to minor incidents and communicate with event control to ensure smooth resolution.
• Ensure pre-event briefings are carried out in relation to health and safety procedures, evacuation points, and other key event information.
• Report any suspicious activity, incidents, or potential hazards to the chief steward or event control and undertake any immediate action required.
• Provide information and assistance to spectators and staff arriving at the Kia Oval.
• Be prepared to assist with the evacuation of the venue and direct spectators to the relevant holding areas as directed by the chief steward or event control.
• Resolve spectator/crowd disruptions as required.
• Complete post-matchday reports to provide feedback and operational insights.
• Oversee staff management via the Ubeya system.

Skills, Knowledge and Expertise

The successful candidate will have the following essential skills:

• Candidates must be aged 18 or over with a full right to work in the UK.
• Physically fit and mobile.
• Great communication skills- both written and verbal.
• Excellent customer service skills.
• Ability to multi tasks and prioritise effectively.
• Accountability and ownership.
• Excellent leadership and time keeping skills.
• Well presented at all times.
• Previous management experience is essential.
• Can commit to 90% of season fixtures.
• Having or working towards an NVQ Level 3 Certificate in Spectator Safety Supervision is essential.

Benefits

• £20.30 per hour excluding holiday pay
• Complimentary meal and drink provided each matchday shift.