Matchday Wayfinding & Guest Experience Steward

SURREY COUNTY CRICKET CLUB; City Of London; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Complimentary meal and drink

Job summary

Surrey County Cricket Club is recruiting a Wayfinding Steward for The Kia Oval to welcome spectators and ensure their first touchpoint is excellent. You will assist with queues, direct people to gates, seats and facilities, and provide information throughout matchdays including T20, Hundred and internationals.

The role is casual, weekend/evening shifts required, and offers per-hour compensation. A dynamic team environment with strong customer service expectations awaits.

Qualifications

• Must be 18+ with full right to work in the UK.
• Good knowledge of the ground and signage.
• Enthusiastic, reliable and able to work in a team.
• Punctual and well presented with high standards.
• Excellent communication and customer service.

Responsibilities

• Greet spectators on entry to the ground, outside or inside the gates.
• Direct spectators to gates and help reduce queues at ground entry.
• Assist with basic ticketing questions to avoid unnecessary traffic to the ticket office.
• Distribute giveaways such as cards and sunglasses.
• Provide information and assistance to spectators arriving at The Kia Oval.
• Direct people to seats, concessions and toilets; assist with queue busting.
• Check facilities are clean and report issues to match control.

Skills

Right to work in UK

Ground knowledge

Team player

Reliability

Timekeeping

Professional presentation

Strong communication

Customer service

Approachability

Job description

Surrey County Cricket Club is recruiting a Wayfinding Steward for The Kia Oval to welcome spectators and ensure their first touchpoint is excellent. You will assist with queues, direct people to gates, seats and facilities, and provide information throughout matchdays including T20, Hundred and internationals.

The role is casual, weekend/evening shifts required, and offers per-hour compensation. A dynamic team environment with strong customer service expectations awaits.