Wayfinding Steward

SURREY COUNTY CRICKET CLUB; City Of London; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Complimentary meal and drink

Job summary

Surrey County Cricket Club is recruiting a Wayfinding Steward for The Kia Oval to welcome spectators and ensure their first touchpoint is excellent. You will assist with queues, direct people to gates, seats and facilities, and provide information throughout matchdays including T20, Hundred and internationals.

The role is casual, weekend/evening shifts required, and offers per-hour compensation. A dynamic team environment with strong customer service expectations awaits.

Qualifications

• Must be 18+ with full right to work in the UK.
• Good knowledge of the ground and signage.
• Enthusiastic, reliable and able to work in a team.
• Punctual and well presented with high standards.
• Excellent communication and customer service.

Responsibilities

• Greet spectators on entry to the ground, outside or inside the gates.
• Direct spectators to gates and help reduce queues at ground entry.
• Assist with basic ticketing questions to avoid unnecessary traffic to the ticket office.
• Distribute giveaways such as cards and sunglasses.
• Provide information and assistance to spectators arriving at The Kia Oval.
• Direct people to seats, concessions and toilets; assist with queue busting.
• Check facilities are clean and report issues to match control.

Skills

Right to work in UK

Ground knowledge

Team player

Reliability

Timekeeping

Professional presentation

Strong communication

Customer service

Approachability

Job description

Wayfinding Steward

Application Deadline: 1 March 2027

Department: Matchday Operations - Casual

Employment Type: Zero Hours

Location: The Kia Oval

Compensation: £14.80 / hour

Description

Hours of work:

• Contract Type: Casual
• Flexible dependent of the planned fixtures.
• Weekend, evening and bank holiday working

The Position

We are looking for individuals to form a small team of Wayfinding Stewards to work our T20, Hundred and International fixtures. Your top priority is to welcome spectators to the ground and ensure that their first physical touch point at the Oval is the best experience it could be. Once the match has started, you will be an integral part in ensuring that the ground is to the best possible standard it could be, whilst also remaining a friendly face for anyone that needs assistance.

Key Responsibilities

What you’ll do

• Greeting spectators upon entry to the ground either outside or inside the gates.
• Directing spectators to the right gates/helping reduce queues outside of the ground for ease of access for the customer.
• Helping with basic ticketing queries to help reduce the number of spectators being sent to the ticket office.
• Hand out any giveaways to spectators e.g. 4/6 cards, Vitality sunglasses.
• Answer any queries and if unable to do so, direct them to somebody that will be able to help.
• Provide information and assistance to spectators arriving at the Kia Oval.
• Direct people in the right direction i.e. to their seats, to a concession, to the toilets.
• Help with queue busting once the match has started.
• Check on the facilities in the ground are well maintained. This can include checking the toilets are clean, see if bins need emptying etc and report any issues straight to match control.

Skills, Knowledge and Expertise

The successful candidate will have the following essentials:

• Aged 18 or over with a full right to work in the UK.
• Must have good knowledge of the ground - where things are, where to signpost people.
• Enthusiastic individual who can work well in a team and follow instruction.
• Reliable and self- motivated.
• Strong time keeping skills.
• Well presented at all times.
• Professional with high standards and integrity.
• Good communication skills and outstanding customer service.
• Approachable and friendly.

Benefits

• Complimentary meal and drink provided each matchday shift.