Waterlink Scheduling & Field Teams Coordinator

South East Water; England; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Stakeholder pension

Holiday entitlement

Flexible annual leave

Volunteer days

Cycle to work

Health plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a Waterlink Scheduling Support to coordinate customer and field-team activities, ensuring timely work completion and accurate workload management. You will prepare daily packs, manage street-work notices, and monitor scheduling tools to support performance metrics and customer satisfaction.

You will liaise with internal departments and plumbers, escalate issues when needed, and use Maximo start centres to keep work orders up to date.

Qualifications

• GCSE Maths and English at Grade 4/C (or equivalent).
• Strong organisational and communication skills; ability to work under pressure in a fast-paced environment.
• Strong customer services skills and a track record of responsive service.
• Operational background with Maximo, Business Objects and GIS/Geofield knowledge.

Responsibilities

• Coordinate works with customers ensuring updates are communicated.
• Assign field staff work based on requirements and workloads.
• Prepare daily work information packs for contractors, gangs and plumbers.
• Keep scheduling tools up to date with briefs, training and leave.
• Organise reinstatement to meet deadlines and street-work notices.
• Close street-work notices to prevent penalties.
• Liaise with field teams and plumbers to meet customer needs.
• Cover other scheduling tasks when needed.
• Ensure required plant and street-works notices are in place.
• Report on highways performance, commercial metrics and KPIs.
• Share operational information with SEW departments to resolve complaints.
• Use Maximo start centres and reports to monitor workloads and update orders.
• Keep skills and knowledge up to date through training.

Skills

Organisational skills

Communication skills

Customer service

Maximo

Business Objects

GIS/Geofield

Education

GCSE Maths & English (4/C)

NVQ Level 2 in Customer Service/BA

ILM/Management qualification

Tools

Maximo

Business Objects

Hi affinity GIS/Geofield

Job description

South East Water is seeking a Waterlink Scheduling Support to coordinate customer and field-team activities, ensuring timely work completion and accurate workload management. You will prepare daily packs, manage street-work notices, and monitor scheduling tools to support performance metrics and customer satisfaction.

You will liaise with internal departments and plumbers, escalate issues when needed, and use Maximo start centres to keep work orders up to date.