Waterlink Scheduling & Logistics Coordinator

South East Water; Aylesford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension up to 10%

Holiday entitlement 5 weeks + BH

Flexible annual leave

Volunteer days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a Waterlink Scheduling Support to coordinate with customers and field teams, ensuring timely completion of work. You will schedule appointments, manage field workloads and prepare daily packs, while organizing and closing street-work notices to meet deadlines and avoid penalties.

You will monitor workloads using various systems, keep scheduling tools up to date, and report on highways and related KPIs. A proactive communicator with strong organisation will thrive here.

Qualifications

• GCSE Maths and English at grade 4/C or equivalent.
• Experience with Maximo, Business Objects and GIS/Geofield is preferred.
• NVQ Level 2+ in Customer Service/Business Admin or ILM qualification is advantageous.

Responsibilities

• Coordinate works with customers, keeping them updated on changes.
• Assign field staff work based on requirements and workloads.
• Prepare daily work information packs for contractors and plumbers.
• Keep scheduling tools up to date and ensure accurate customer appointments.
• Organise reinstatement and close street-work notices to meet deadlines.
• Liaise with field teams and plumbers to meet customer needs.
• Monitor operational/workload metrics and report performance indicators.
• Use Maximo start centres and reports to manage workloads and update work orders.
• Quality check 100% of completed work for customer journey progress.

Skills

Organisational skills

Communication skills

Customer service skills

Teamwork under pressure

Education

GCSE Maths & English (4/C)

NVQ Level 2+ in Customer Service/Business Admin

ILM or equivalent management qualification

Tools

Maximo

Business Objects

Hi affinity GIS/Geofield

Job description

South East Water is seeking a Waterlink Scheduling Support to coordinate with customers and field teams, ensuring timely completion of work. You will schedule appointments, manage field workloads and prepare daily packs, while organizing and closing street-work notices to meet deadlines and avoid penalties.

You will monitor workloads using various systems, keep scheduling tools up to date, and report on highways and related KPIs. A proactive communicator with strong organisation will thrive here.