Planning & Scheduling Coordinator

Bridgestaff Group; Pinxton; On-site; GBP 30,000 - 35,000; Full time

Job summary

Bridgestaff Group is seeking a Planning & Scheduling Coordinator in Pinxton, UK, within the utilities sector. The role involves coordinating field teams to ensure effective maintenance across water operations while meeting customer expectations.

You'll plan daily workloads, monitor operations, and manage both emergency and planned activities in a high-pressure environment. Strong organisational and communication skills are required, along with experience with scheduling systems.

Qualifications

• Previous experience in planning or scheduling field-based operations.
• Ability to manage multiple priorities effectively.
• Strong understanding of health & safety and operational compliance requirements.

Responsibilities

• Plan and schedule daily workloads for field engineers.
• Monitor live operations and adjust schedules in real time.
• Manage emergency job allocation and maintain scheduling systems.

Skills

Planning and scheduling

Organisational skills

Problem-solving

Communication skills

IT skills

Tools

Scheduling systems

Workforce management systems

Job description

We are recruiting on behalf of a leading organisation within the utilities sector for a Planning & Scheduling Coordinator to support water operations. This role is key to ensuring the effective deployment of field teams delivering both reactive and planned maintenance across a large-scale water network.

Working in a fast-paced operational environment, you will coordinate up to four field teams, ensuring service level agreements, operational performance standards, and customer expectations are consistently met.

Hours: Monday to Friday, 07:00 – 16:30

Key Duties

• Plan and schedule daily workloads for field engineers and technicians across reactive, emergency, and planned maintenance activities
• Optimise workforce allocation to maximise productivity, minimise downtime, and improve travel efficiency
• Monitor live operations and adjust schedules in real time to respond to emergencies and changing priorities
• Liaise with field supervisors, operational managers, and stakeholders to ensure smooth service delivery
• Manage emergency job allocation and ensure all scheduling systems, permits, and updates are maintained accurately
• Track and report on KPIs including utilisation, completion rates, and SLA performance
• Support customer service delivery through effective appointment management, updates, and escalation handling
• Ensure all work is compliant with health & safety standards, company procedures, and street works requirements
• Coordinate resources including labour, materials, equipment, and permits
• Identify and implement improvements to planning and scheduling processes
• Maintain accurate operational records and update workforce/scheduling systems in real time
• Work collaboratively with internal teams and external contractors to ensure uninterrupted service delivery

What We’re Looking For

• Previous experience in planning, scheduling, or coordinating field-based operations (utilities experience advantageous)
• Strong organisational and problem-solving skills with the ability to manage multiple priorities
• Excellent communication skills with the confidence to liaise across teams and stakeholders
• Ability to work effectively under pressure in a fast-paced environment
• Good IT skills and experience using scheduling or workforce management systems
• Understanding of health & safety and operational compliance requirements is desirable