Waterfront Activity & Guest Experience Assistant

Dŵr Cymru Cyf; Cardiff; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual pay review

Staff Discounts at our visitor attract

Full training given and uniform

Beautiful working location

Flexible working hours

Job summary

Dŵr Cymru Cyf is seeking friendly frontline staff to support visitors at our Lisvane and Llanishen activity site near Cardiff. You’ll deliver excellent customer service, supervise water-based and land activities, and help ensure safety and great experiences for every guest.

Open seven days a week, the role requires flexible hours including evenings, weekends and bank holidays. Training is provided, and you’ll work as part of a driven team across our green/blue environment.

Qualifications

• Experience of working with the general public and providing a helpful, customer-focused service.
• Experience of following health and safety procedures.
• Enthusiastic about putting our customers first every day.
• Able to work confidently on your own initiative and as part of a team.
• An understanding of water safety.
• Excellent communication and interpersonal skills, with the ability to communicate effectively in English.
• Comfortable using IT and learning new systems. Don’t worry if you haven’t used our systems before, we’ll provide the training you need.
• Honest and professional in your approach.
• Open to feedback, learning and developing new skills.

Responsibilities

• Safeguard and support customers taking part in water sports and activities.
• Ensure high health and safety standards on site.
• Work evenings, weekends and bank holidays as the centre is open 7 days a week.
• Provide excellent customer service, greeting visitors and handling bookings and payments.
• Assist with hire of activity equipment and give safety briefings.
• Set up and pack away on-site facilities; maintain equipment.
• Monitor water safety and enforce site rules.
• Collaborate with Ranger team on reservoir safety and site upkeep.
• Work with third-party organisations for events and conservation activities.
• Support café or Ranger team and other departments as needed.

Skills

Customer focus

Initiative & teamwork

Water safety understanding

Excellent communication

IT literacy

Honesty & professionalism

Willingness to learn

Job description

Dŵr Cymru Cyf is seeking friendly frontline staff to support visitors at our Lisvane and Llanishen activity site near Cardiff. You’ll deliver excellent customer service, supervise water-based and land activities, and help ensure safety and great experiences for every guest.

Open seven days a week, the role requires flexible hours including evenings, weekends and bank holidays. Training is provided, and you’ll work as part of a driven team across our green/blue environment.