Seasonal Activity Assistant – Water & Land Experiences

Dŵr Cymru Welsh Water; Cardiff; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Annual pay review

Staff Discounts at our visitor atttar

Full training provided

Uniform provided

Beautiful working location

Flexible working hours

Job summary

Dŵr Cymru Welsh Water is seeking 2027 seasonal Leisure Activity Assistant in Cardiff to welcome visitors and ensure a safe, enjoyable experience at our attractions. You will work weekends and school holidays on a zero-hours contract, joining the 2027 seasonal talent pool.

Responsibilities include guiding customers, delivering activities, operating equipment safely, and maintaining high water-safety standards while providing excellent service in a friendly team environment.

Qualifications

• Experience of working with the general public and providing a helpful, customer-focused service.
• Experience of following health and safety procedures.
• Enthusiastic about putting our customers first every day.
• Able to work confidently on your own initiative and as part of a team.
• An understanding of water safety.
• Excellent communication and interpersonal skills, with the ability to communicate effectively in English.
• Comfortable using IT and learning new systems. Training will be provided.
• Honest and professional in your approach.
• Open to feedback, learning and developing new skills.

Responsibilities

• Provide excellent customer service, meeting, greeting and helping every visitor gain the most from their visit, including checking in customers, responding to activity and booking enquiries and taking payments.
• Assist in the delivery of high-quality land and/or water-based activities, including team-building programmes, in line with National Governing Body (NGB) and Welsh Water requirements.
• Assist with the hire of activity equipment, including providing effective safety briefings, and support customers using equipment at the site.
• Work proactively as part of a team to set up and pack away on-site facilities, while helping to maintain the repair, security and cleanliness of activity equipment to a consistently high standard.
• Help ensure the safety of everyone on site, including employees, activity participants and members of the public, following company procedures for reporting incidents and maintaining excellent water safety.
• Communicate with visitors in an enthusiastic, knowledgeable and helpful way, delivering excellent customer service and projecting a positive image for Welsh Water.
• Work alongside the Ranger team on reservoir safety and biosecurity, as well as supporting the upkeep and tidiness of the site, including litter picking, toilet cleaning, and building and site maintenance.
• Help ensure site and waterside rules are followed, particularly the ‘no unauthorised swimming in reservoirs’ rule, opening and closing times, and the safe marshalling of visitors during busy periods.
• Work collaboratively with third-party organisations, including wildlife charities and volunteer groups, and support conservation, educational, public access and recreational activities, open days and events.
• Support the wider team and other departments, including the café or Ranger team, as required to meet the needs of the business.

Skills

Customer service

Health and safety procedures

Water safety

English communication

Teamwork

IT basics

Job description

Dŵr Cymru Welsh Water is seeking 2027 seasonal Leisure Activity Assistant in Cardiff to welcome visitors and ensure a safe, enjoyable experience at our attractions. You will work weekends and school holidays on a zero-hours contract, joining the 2027 seasonal talent pool.

Responsibilities include guiding customers, delivering activities, operating equipment safely, and maintaining high water-safety standards while providing excellent service in a friendly team environment.