Water Retail Transformation Leader - Senior Manager

Baringa; Greater London; Híbrido; GBP 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous annual leave

Hybrid working policy

Wellbeing fund

Profit sharing

Descripción de la vacante

Baringa is seeking experienced Senior Consultants to Senior Managers for our Water Retail and Customer Value Assurance teams. You will guide major transformation programs focused on customer value, debt, billing and revenue, applying data-driven analysis and governance to deliver measurable improvements.

You will work with cross-functional stakeholders and contribute to business development through client conversations and thought leadership.

Formación

• Experience working in customer value, debt, billing, revenue assurance or affordability within water retail operations.
• Delivered billing or revenue improvement initiatives such as revenue leakage reduction, improved collections, or stronger governance.
• Experience using data and analysis to diagnose problems, build insight, and support clear recommendations.

Responsabilidades

• Understand customers holistically and identify those most in need to support.
• Lead or support major transformation programs to improve customer, debt, billing and revenue outcomes with senior leadership input.
• Benchmarking and performance reviews to show where actions should be focused.
• Take leading roles in customer and operational transformation projects, including governance and stakeholder engagement.
• Develop analytical insights (segmentation, forecasting, KPI reporting) to support decisions and measure impact.
• Collaborate with technology changes, ensuring clear business requirements and delivery of outcomes.
• Contribute to business development through proposals, client conversations, and reusable assets in Water Retail and Customer Value Assurance.

Conocimientos

Water sector experience

Billing & revenue

Data analysis

Stakeholder engagement

Client-facing outputs

Descripción del empleo

Baringa is seeking experienced Senior Consultants to Senior Managers for our Water Retail and Customer Value Assurance teams. You will guide major transformation programs focused on customer value, debt, billing and revenue, applying data-driven analysis and governance to deliver measurable improvements.

You will work with cross-functional stakeholders and contribute to business development through client conversations and thought leadership.