Water Retail Transformation Manager

Baringa Partners LLP; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Generous Annual Leave Policy

Flexible Working

Corporate Responsibility Days

Wellbeing Fund

Profit Share Scheme

Job summary

Baringa Partners LLP is looking for experienced Consultants to Senior Managers for their Water practice in Greater London. The role involves helping clients improve performance in water retail operations, focusing on customer value and billing efficiency. Key responsibilities include leading strategic transformation programs, enhancing customer insights, and working with various stakeholders. Candidates should have experience in customer value and data analysis, with strong communication skills. The position offers generous benefits including annual leave and a profit-sharing scheme.

Qualifications

• Experience working in customer value, debt, billing, or revenue assurance within water retail operations.
• Track record of delivering billing or revenue improvement initiatives.
• Ability to use data and analysis for problem diagnosis and insights.
• Experience in process improvement in customer-focused functions.
• Strong communication skills with stakeholders at different organizational levels.

Responsibilities

• Help clients understand their customers and support the financially vulnerable.
• Work on strategic transformation programs to improve billing and revenue outcomes.
• Lead customer and operational transformation programs.
• Develop analytical insights for decision-making.
• Contribute to business development and proposals.

Skills

Customer value

Debt management

Billing improvement

Revenue assurance

Data analysis

Job description

Baringa Partners LLP is looking for experienced Consultants to Senior Managers for their Water practice in Greater London. The role involves helping clients improve performance in water retail operations, focusing on customer value and billing efficiency. Key responsibilities include leading strategic transformation programs, enhancing customer insights, and working with various stakeholders. Candidates should have experience in customer value and data analysis, with strong communication skills. The position offers generous benefits including annual leave and a profit-sharing scheme.