Consultant - Senior Manager, Water

Baringa; Greater London; Hybride; GBP 40 000 - 80 000; Plein temps

Avantages offerts par ce poste

Generous annual leave

Flexible working options

Corporate Responsibility Days

Wellbeing Fund

Profit Share Scheme

Résumé du poste

Baringa is seeking Consultants to Senior Managers in their Water practice, focused on supporting clients in the water sector with customer value, billing, and revenue assurance. Join a team delivering significant improvements during a time of transformation.

Ideal candidates will have expertise in analyzing customer needs and implementing process improvements. The role involves managing strategic transformation programs and engaging with various stakeholders.

Baringa offers flexible working and generous benefits, including ample annual leave and a profit share scheme.

Qualifications

• Experience in customer value, debt, billing, and revenue assurance in water retail operations.
• Delivered billing or revenue improvement initiatives.
• Using data for diagnosis and recommendations.
• Experience in process improvement with implementable change.

Responsabilités

• Help clients understand customers and support those in need.
• Lead benchmarking and performance reviews.
• Manage customer and operational transformation programmes.
• Develop analytical insights for better decision making.

Connaissances

Customer value expertise

Data analysis

Stakeholder communication

Billing improvement

Description du poste

Overview

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly because they share what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Our Water practice is looking for experienced Consultants to Senior Managers to join the team. Our Retail, Networks and Water division helps regulated utilities and adjacent organisations improve performance, deliver transformation, and strengthen outcomes for customers. We are at the heart of these industries, driving meaningful and lasting improvement.

This is an incredibly important period for our Water clients. Following final determinations, we expect a sustained period of significant transformation set against rising bills and increasing customer financial vulnerability. We already work with most of these organisations, and Baringa is well positioned to help Water Retailers plan for and navigate these challenges.

Within our Water practice, the Water Retail and Customer Value and Affordability team supports clients to protect their most financially vulnerable customers whilst improving value across the customer lifecycle, with a focus on billing and revenue improvement, debt and affordability, and operational effectiveness in customer-facing functions.

What you will be doing

• Helping clients to understand their customers holistically, and how those that are most in need can be supported
• Work with clients on major strategic transformation programmes to improve customer, debt, billing and revenue outcomes through senior strategic advice, data-driven diagnosis, and process and journey improvement
• Support or lead benchmarking and performance reviews, helping clients understand how they compare to peers and where to prioritise action
• Take a leading role in customer and operational transformation programmes, supporting planning, governance, risk management and senior stakeholder engagement
• Develop and apply analytical insight, including segmentation, forecasting and KPI reporting, to support better decisions and track impact
• Work alongside technology and system change, helping ensure business requirements are clear and operational outcomes are delivered
• Contribute to business development, including proposals, client conversations, thought leadership or reusable assets in Water Retail and Customer Value Assurance
• Responsibilities will be aligned with experience level (see below)
• For experience levels, roles may include: Consultant, Senior Consultant, Manager or Senior Manager with corresponding ownership of analysis, workstreams, and client delivery

Your Skills And Experience

Must Haves

• Experience working in customer value, debt, billing, revenue assurance or affordability within water retail operations, with understanding of underlying processes and levers
• Delivered billing or revenue improvement initiatives (e.g., identifying revenue leakage, improving collections, or strengthening controls and governance)
• Experience using data and analysis to diagnose problems, build insight, and support clear recommendations
• Delivered process improvement or operating model work in customer or revenue-focused functions with practical, implementable change
• Ability to work with a range of stakeholders across operations, finance, digital and data teams, and communicate confidently at different levels of an organization
• Produced clear, structured client-facing outputs (analysis, slides or written recommendations) with strong attention to quality and narrative

Nc e to Have

• You’ve contributed to or led parts of customer or operational transformation programmes, with exposure to planning, governance, risk management and delivery tracking
• Experience working alongside billing, CRM or collections system changes, and understanding how systems and operations interact
• Contribution to proposals, pitches or internal proposition development, articulating client problems, solution approaches and value
• Experience developing others through informal coaching, review or line management (expected at Manager and Senior Manager level)

Benefits

• Generous annual leave: 5 weeks per year, plus an additional 2 weeks after five years of service
• Flexible working: hybrid policy with flexible unpaid leave options
• Corporate Responsibility Days: 3 days per year for social and environmental causes
• Wellbeing Fund: annual fund to support wellbeing activities
• Profit Share Scheme: all employees participate in the group profit share

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity drives creativity, innovation and value for our clients and for our people.

An award-winning workplace

You can be a part of our Great Place to Work recognition, with our commitment to women and wellbeing in the workplace. See awards and how we’ve achieved this.

Using business as a force for good

We maintain high standards of environmental performance and transparency, including Net Zero targets and external assessments. We support CSR and encourage employees to contribute to charitable and social initiatives.

Join us

All applications will be reviewed by a member of our Talent Acquisition team. We do not rely solely on automated screening or AI tools. Applications are considered without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We encourage applications from underrepresented groups and offer reasonable adjustments where needed. Please contact our Recruitment Team to discuss further.

Baringa Privacy Notices

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