Senior Consultant - Senior Manager, Retail Energy

Baringa; Greater London; Hybride; GBP 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Generous annual leave

Hybrid working

Corporate responsibility days

Wellbeing fund

Profit share scheme

Résumé du poste

Baringa is seeking a Senior Consultant to join its Retail Energy practice in the UK, focusing on regulated utilities and market reform. You will help clients identify, design and implement ambitious change programs across billing, customer operations and digital journeys.

In a hybrid, client‑facing role, you’ll travel to client sites (1–2 days per week) and collaborate with cross‑functional teams to deliver practical, data‑driven insights and real value for energy clients.

Qualifications

• Minimum of three years’ experience in a utilities retailer, management consultancy, strategic delivery role or adjacent energy industry environment.
• Structured problem solving, analytical rigour and strong client judgement.
• Ability to develop deep client relationships and to translate insights into actionable recommendations.
• Experience using data and analysis to diagnose problems and support decisions.

Responsabilités

• Work primarily within the Retail Energy go‑to‑market while contributing to wider utilities projects.
• Act as a trusted adviser to clients, helping assess, design and implement complex change programmes.
• Lead scoping and delivery of multi‑faced change initiatives under time pressure.
• Collaborate with client project teams and Baringa colleagues across sectors.
• Support customer and operational transformation programmes (billing, debt, affordability, regulatory change).
• Translate data insights into practical recommendations for clients and internal stakeholders.

Connaissances

Problem solving

Analytical rigour

Client judgement

Insight generation

Data analysis

Communication skills

Digital tools usage

Project delivery

Outils

Data analytics tools

Description du poste

About Baringa

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.

Our Retail Energy practice are looking for experienced Senior Consultants to join the team. Our Retail, Networks and Water business unit helps regulated utilities and adjacent organisations improve performance, deliver transformation, and strengthen outcomes for customers. We’re at the heart of these industries, driving meaningful and lasting improvement. We are looking for Senior Consultants to join our thriving and award‑winning retail energy practice. Our Energy practice is a dynamic, award‑winning team of experts dedicated to tackling the Utilities sector’s most pressing and public‑facing challenges, including driving the transition to Net Zero. Our clients rely on deep industry experience, knowledge and insight coupled with a hands‑on, pragmatic delivery approach to solve their challenges. We are growing our Retail Energy team, supporting clients with market reform, customer operations and large‑scale transformation across different customer types, including domestic, SME and B2B customers. Our work helps clients navigate a period of significant industry change, including Market‑wide Half‑Hourly Settlement, smart metering, affordability pressures, regulatory change and evolving customer expectations.

What you will be doing

• This is an exciting opportunity to work at the forefront of this sector alongside our team of market specialists, broadening your skillset and expertise within retail energy.
• You will work primarily within our Retail Energy go‑to‑market, while also having the opportunity to contribute to projects across the wider utilities sector where your skills and experience are relevant.
• You will be a trusted advisor for our clients, helping them identify, assess, design and implement solutions to their most complex business challenges.
• You will be a key part of our project teams responsible for scoping and delivering complex, multi‑f‑faced change programmes under challenging market conditions.
• You will work frequently in industry within high‑visibility areas, collaborating closely with Baringa and client project teams.
• You will support customer and operational transformation programmes across areas such as billing, debt, affordability, vulnerability, field services, data, digital and regulatory change.
• You will conduct structured analysis, build insight from data and translate findings into clear recommendations for client and internal stakeholders.
• You will support the design and implementation of practical improvements to processes, customer journeys, controls, operating models and supporting systems and technology, helping ensure that change delivers the intended operational and customer outcomes.
• You will help clients understand consumer outcomes, commercial value, operational performance and regulatory requirements.
• You will contribute to bids, proposals and client relationship development, bringing insight from our international retail energy client portfolio.
• You are comfortable with travel to client sites as needed (typically 1–2 days per week, varying by project) and value hybrid working with purposeful time together.

Your Skills And Experience

• You will have a minimum of three years’ experience in a utilities retailer, management consultancy, strategic delivery role or adjacent energy industry environment, including experience delivering projects or complex change.
• Consulting experience is not required, but you will demonstrate the core capabilities needed to succeed in an advisory environment, including structured problem solving, analytical rigour, strong client judgement and the ability to develop high‑quality insights and recommendations.
• You may have experience in one or more of customer affordability, consumer vulnerability, debt management, billing, revenue assurance, field services, market reform, regulatory change or technology‑enabled customer transformation.
• You will have the ability to develop and maintain deep, trusted relationships with clients and colleagues across the sector.
• You will have excellent communication and presentation skills, with the ability to explain complex concepts to non‑specialists.
• You will have experience using data and analysis to diagnose problems, build insight, develop options and support clear recommendations and decisions.
• You will be confident using data, digital and AI tools to support analysis and delivery, while applying your sector knowledge and professional judgement to interpret outputs and translate them into practical recommendations for clients.
• You will have programme, project or workstream delivery experience, with the ability to manage priorities, contribute to plans, track actions and support delivery under time pressure.
• You will have a strong understanding of regulated environments, or the ability to quickly build that understanding and apply it to client challenges.
• You will bring versatility and curiosity to work across different parts of the utilities and energy sector.

What a career at Baringa will give you

PuttingPeopleFirst.

Benefits

• Generous Annual Leave Policy:We recognise everyone needs a well‑deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5‑Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working:We know that the ‘ideal’ work‑life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days:Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
• Wellbeing Fund:We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Profit Share Scheme:All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An award‑winning workplace

You can be a part of our ‘Great Place to Work’ – with our commitment to women and well‑being in the workplace for all. Click hereto see some of our recent awards and how we’ve achieved this.

Using business as a force for good.

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI‑verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.