Water Operations Team Manager – Community Impact

Severn Trent; Telford; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Salary £54,652 + Car allowance (£4,800

standby allowances

Annual bonus scheme (up to £2,250)

Pension scheme – enhanced contribution

Academy / training & development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Job summary

Severn Trent is recruiting a Team Manager to lead a 16-person operational team around Telford, delivering high-quality water services. You will collaborate with internal and external stakeholders to ensure safety, efficiency and project delivery.

The role requires strong leadership, change management and the ability to perform under pressure, with a focus on customer service and community impact. Competitive rewards accompany this position.

Qualifications

• Proven track record of managing and inspiring teams in a customer-focused operational environment.
• Experience handling complex employee relations and performance issues.
• Ability to work to targets, remain calm under pressure, and respond effectively in emergency situations.
• Knowledge of wastewater treatment processes is beneficial but not essential.
• Strong interpersonal and communication skills.

Responsibilities

• Lead an operational team of 16 direct reports to effectively operate and maintain a large varied asset base.
• Be an ambassador for Severn Trent Water in your community.
• Lead performance improvement and sustainability through Comm Cells and ‘Safer Better Faster’ techniques.
• Manage a £10m budget and deliver efficiency savings in line with the company’s Opex challenge.
• Contribute to company-wide strategy and initiatives.

Skills

Team leadership

Budget management

Stakeholder engagement

Operational excellence

Job description

Severn Trent is recruiting a Team Manager to lead a 16-person operational team around Telford, delivering high-quality water services. You will collaborate with internal and external stakeholders to ensure safety, efficiency and project delivery.

The role requires strong leadership, change management and the ability to perform under pressure, with a focus on customer service and community impact. Competitive rewards accompany this position.