Non Infra Team Manager WW

Severn Trent Plc; Telford; Hybrid; GBP 54,000 - 60,000; Full time

Benefits offered by this job

Car allowance

Standby allowances

Annual bonus up to £2,250

Leading pension scheme (up to 15%)

Academy training

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Job summary

Severn Trent is seeking a Team Manager to lead a large, high-performing operational team in the Telford area. You will oversee a substantial asset base, drive performance improvements, and represent Severn Trent Water in the community while collaborating with internal and external stakeholders.

The role requires strong people leadership, budget stewardship of £10m, and the ability to work under pressure and adapt to change. A focus on safety, sustainability, and customer service is essential.

Qualifications

• Proven track record managing and inspiring teams in a customer-focused operational environment.
• Experience handling complex employee relations and performance issues.
• Ability to work to targets, remain calm under pressure, and respond effectively in emergencies.
• Knowledge of wastewater treatment processes is beneficial but not essential.
• Strong interpersonal and communication skills are essential.
• Demonstrated real-world leadership capabilities.

Responsibilities

• Lead an operational team of 16 direct reports to effectively operate and maintain a large varied asset base.
• Be an ambassador for Severn Trent Water in your community.
• Lead performance improvement and sustainability through Comm Cells and ‘Safer Better Faster’ techniques.
• Manage a £10m budget and deliver efficiency savings in line with the company’s Opex challenge.
• Contribute to company-wide strategy and initiatives.

Skills

Team leadership

People management

Budget management

Stakeholder management

Communication skills

Job description

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At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

Take on a career-defining role in and around Telford as a Team Manager, at the heart of ambitious investment projects focused on Ironbridge bathing waters, river quality improvements, and industry-leading spill reduction initiatives.You will be managing a large geographical area on top of the scheme delivery.

Within your role, you’ll be responsible fordeveloping & leading a high performing, multifunctional team to deliver a consistently great service. Alongside this, one of your core responsibilities will me to demonstrate an effective and collaborative working relationships with internal stakeholders such as Capital Commercial Services, Treatment Process Engineering, Waste Process Hub and external stakeholders such as The Environment Agency, Canals & River Trust.

• Lead an operational team of 16 direct reports to effectively operate and maintain a large varied asset base
• Be an ambassador for Severn Trent Water in your community
• Lead performance improvement and sustainability through Comm Cells and ‘Safer Better Faster’ techniques
• Manage a £10m budget and deliver efficiency savings in line with the company’s Opex challenge
• Contribute to company-wide strategy and initiatives

WHAT WE’RE LOOKING FOR

We’re looking for someone with a proven track record of managing and inspiring teams in a customer-focused operational environment. You’ll have experience handling complex employee relations and performance issues, as well as leading teams through periods of change. The role requires the ability to work to targets, remain calm under pressure, and respond effectively in emergency situations.

Knowledge of wastewater treatment processes and associated performance metrics is beneficial but not essential. Strong interpersonal and communication skills are essential, along with the ability to solve problems, make sound decisions, and stay organised in a fast-paced environment. Being able to demonstrate real-world leadership capabilities will ensure you flourish in this role.

Skills and experience are important, but character, positivity, and a caring and can do attitude. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Salary £54,652 + Car allowance (£4,800 per annum) +standby allowances
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year