Water Network Plumbing Technician – Field Specialist

Ex-armed Forces; Walkden; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Equal opportunity employer

Armed Forces-friendly

Job summary

Network Plus is seeking a skilled Plumbing Technician to join our North West team, covering Cheshire, Merseyside, Manchester and Lancashire on the Mains Rehab Contract. You will visit customer properties to diagnose and resolve water-related issues, including pressure problems, blocked supplies, and system faults, while communicating clearly with customers and site teams.

The role requires a recognised plumbing qualification or proven experience, good fault-finding skills, a full UK driving

Qualifications

• Must have a recognised plumbing qualification or demonstrable plumbing experience.
• Experience in fault finding and diagnosing plumbing issues.
• Experience dealing with blockages, restricted supplies, and low-pressure issues.
• Good understanding of domestic water systems.
• Excellent communication and customer service skills.
• Ability to work independently and use initiative when diagnosing faults.
• Full UK driving licence.
• Comfortable using mobile technology to record jobs and visits.
• Willingness to work flexibly across the North West (Cheshire, Merseyside, Manchester, Lancashire).

Responsibilities

• Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply, and other water-related issues.
• Inspect, clean, repair, or replace affected fittings and appliances (tap filters, taps, showers, toilets) after works on the water network.
• Carry out diagnostic checks to identify the cause of supply or plumbing issues.
• Undertake minor plumbing repairs and remedial works where appropriate.
• Investigate issues from planned shut-offs and rehabilitation works, escalating as needed.
• Communicate findings and actions clearly to customers and provide reassurance.
• Record visits, investigations, photographs and completed works in company systems.
• Collaborate with Customer Managers and site teams to deliver positive customer outcomes.
• Ensure activities comply with company procedures and health and safety standards.
• Support additional customer-focused activities, including proactive visits and information distribution.

Skills

Fault finding

Diagnosing faults

Customer service

Communication skills

Independence

Driving licence

Mobile devices

Education

Plumbing qualification

National Water Hygiene

Tools

Mobile devices

Job description

Network Plus is seeking a skilled Plumbing Technician to join our North West team, covering Cheshire, Merseyside, Manchester and Lancashire on the Mains Rehab Contract. You will visit customer properties to diagnose and resolve water-related issues, including pressure problems, blocked supplies, and system faults, while communicating clearly with customers and site teams.

The role requires a recognised plumbing qualification or proven experience, good fault-finding skills, a full UK driving