Water Main Plumbing Technician - Customer Focused

The Abbey; Manchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Equal opportunity employer

Armed Forces-friendly

Job summary

Network Plus is seeking a skilled Plumbing Technician to deliver on-site support for the United Utilities Water Mains Rehab Contract across the North West, including Cheshire, Merseyside, Manchester and Lancashire. You will investigate and resolve issues directly at customer properties, ensuring compliance with safety and network standards.

The role requires practical plumbing experience, fault-finding ability and strong communication to reassure customers.

Qualifications

• Recognised plumbing qualification or demonstrable plumbing experience.
• Experience of fault finding and diagnosing plumbing issues.
• Experience dealing with blockages, restricted supplies and low-pressure issues.
• Good understanding of domestic water systems.
• Excellent communication and customer service skills.

Responsibilities

• Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply and other water-related issues following planned or reactive works.
• Organise and undertake the inspection, cleaning, repair or replacement of affected fittings and appliances, including tap filters, taps, showers and toilet fittings where impacted following work on the water network.
• Carry out diagnostic checks to identify the cause of supply or plumbing issues, determining whether faults lie within the water network or the customer's internal plumbing.
• Undertake minor plumbing repairs, remedial works, blow backs and the clearance of blockages or restrictions where appropriate.
• Investigate issues arising from planned shut-offs, mains connections, rehabilitation works and other operational activities, escalating matters requiring further network intervention.
• Communicate findings, actions taken and recommendations clearly to customers, providing reassurance and handling concerns professionally and sensitively.
• Accurately record all visits, investigations, photographs and completed works using company systems.
• Work collaboratively with Customer Managers, Customer Liaison Officers and operational teams to deliver positive customer outcomes and reduce repeat contacts and complaints.
• Ensure all activities are completed in accordance with company procedures, health and safety requirements and relevant industry standards.
• Support wider customer-focused and operational activities as required, including proactive customer visits, supply checks and the distribution of customer information.

Skills

Recognised plumbing qualification

Fault finding

Blockages & low-pressure

Domestic water systems

Customer service

Independent working

Full UK driving licence

Mobile tech usage

North West coverage

Job description

Network Plus is seeking a skilled Plumbing Technician to deliver on-site support for the United Utilities Water Mains Rehab Contract across the North West, including Cheshire, Merseyside, Manchester and Lancashire. You will investigate and resolve issues directly at customer properties, ensuring compliance with safety and network standards.

The role requires practical plumbing experience, fault-finding ability and strong communication to reassure customers.