Watchmaker

Harrods; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Harrods is seeking an experienced Watchmaker for our Service Centre in Knightsbridge. You will perform full services, dial and hand fitting, and partial repairs on Rolex calibres up to complication modules, ensuring work meets Rolex quality standards and lead times.

You will support Service Technicians, maintain tooling, and complete testing documentation before passing to Quality Control. The role is on-site, five days a week, with training on movement modules as needed.

Qualifications

• Proven experience in advanced watchmaking and servicing of luxury timepieces.
• Experience with Rolex calibres and movement modules preferred.
• Ability to problem solve within a high-precision workshop.

Responsibilities

• Read the job card to ensure the customers’ requirements are met.
• Ensuring that all spare parts used are allocated to the correct job.
• Ensure any additional required spare parts are ordered according to current policies and procedures.
• Communicating the status of assigned repairs to the administrative staff as needed.
• Ensure high maintenance of all machinery, tooling & mops.

Skills

Watchmaking

Attention to detail

Education

Watchmaking qualification

Job description

As a skilled Watchmaker you'll work with precision and passion to ensure every timepiece that passes your bench is restored to Rolex’s unparalleled standards of quality, while adhering to lead time and cost targets. You will produce work of the highest quality, bringing every clients treasured timepiece back to life.

About the Role

As a Watchmaker within our Service Centre, you will carry out full services, dial and hand fitting, and partial repairs on all pre-qualified Rolex calibres up to models with complication modules (once trained), as well as all calibres you have received training on. Using your Watchmaking experience and education to problem solve within the workshop, you will support the Service Technicians on difficult service needs, supporting them in their training to repair certain movement parts. You will ensure all repairs are carried out using techniques and tools, contribute to your unit's productivity, and ensure all paperwork is appropriately filled out with any required testing documentation attached before passing the work to Quality Control.

You will

• Read the job card to ensure the customers’ requirements are met
• Ensuring that all spare parts used are allocated to the correct job
• Ensure any additional required spare parts are ordered according to current policies and procedures
• Communicating the status of assigned repairs to the administrative staff as needed.
• Ensure high maintenance of all machinery, tooling & mops

This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

We are looking for an experienced Watchmaker with Rolex Level 30 Accreditation (minimum). You will have passion for watchmaking and have experience working within a similar industry and proven experience working on quality watches, trained on movement with complication modules, have knowledge of Rolex products and watchmaking procedures and complete work to the highest standard. You will be collaborative, self-motivated, and well organised to oversee each timepiece that comes into our Service Centre.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

• Time Type: Permanent
• Department: Watchmaking & Workshop (Saoud Abdul majid)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.