Fine Watches Brand Manager

harrods; Knightsbridge; On-site; GBP 55,000 - 75,000; Full time

Job summary

Harrods in Knightsbridge is seeking a dynamic Brand Manager for our Fine Watches division. You will be the face of the brand, delivering world-class customer experiences in store and building lasting relationships with clients.

You will drive trade by overseeing client outreach initiatives, team trainings, and uphold exceptional service standards to elevate the brand. You will also manage stock, process large transactions, compile weekly reports, and ensure the department remains clean,

Qualifications

• Retail professional with experience driving a brand's commerciality and client relationships.
• Strong service standards and ability to train a team.
• Passion for Fine Watches, trend awareness, and capability to complete trainings.

Responsibilities

• Process large and complex transactions.
• Deliver operational excellence by stock management to maximise sales.
• Support with compiling detailed weekly reports.
• Check and maintain standards in the department, clean and inviting.
• Build knowledge and appreciation of the Fine Watches industry and other brands.

Job description

We are seeking a dynamic, creative, and passionate professional to join our team in Fine Watches as a Brand Manager for one of our most prestigious brands. You will be responsible for creating world class customer experiences in store, putting customers at the heart of everything you do, and building long-lasting relationships with clients.

About the Role

As a Brand Manager you will be the face of one of our Fine Watches brands, providing a holistic shopping experience that is as unique as it is memorable by demonstrating exceptional product and Harrods knowledge; this includes your own brand and wider services across the store. You will understand the importance of building and nurturing long-lasting relationships with clients, the team, brand representatives, and internal stakeholders. You will fully adhere to selling ceremonies with all types of clients, from walk‑ins to pre‑booked appointments. As an industry expert, you will use your commercial acumen to recognise trends, opportunities and successes which you will then implement into your brand to drive sales and push performance. Using your complete understanding of the brand, you will drive trade by overseeing client outreach initiatives, team trainings, and exceptional service standards; your remit will encompass raising the profile of your brand.

You will also:

• Process large and complex transactions.
• Deliver operational excellence by independently ensuring that all aspects of stock are managed to maximise sales, avoid missed opportunities and to minimise shrinkage.
• Support with compiling detailed weekly reports.
• Check and maintain standards in the department, ensuring it is clean, well presented, and inviting at all times.
• Build an in depth knowledge and appreciation of the Fine Watches industry and other brands in the department.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

As an exceptional retail professional, you will have experience driving the commerciality of a brand, building client relationships, and delivering exceptional service. You will be self motivated and have a naturally curious deposition, keen to develop your knowledge and support the wider team in their development. It is important that you have passion and knowledge of the Fine Watches industry, keep up to date on trends and new releases, and proactive to complete trainings.

You will also have:

• An out-of-the-box mentality, to surprise and delight customers with exceptional customer service and interpersonal skills.
• Exceptional organisational skills to keep the shop floor running smoothly.
• Outstanding communication skills both written and verbal,
• Ability to engage analytical approaches in driving the business of your brand.
• An open and transparent nature which values integrity and honesty in all that you do.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent

Department: Fine Watches, Fine Jewellery & Luxury Jewellery (Nick Sanchez)