Quality Controller

Harrods; Greater London; On-site; GBP 28,000 - 55,000; Full time

Job summary

Harrods Fine Watches is seeking a Quality Control Associate to inspect final service stages and ensure flawless performance and appearance for our luxury timepieces. Reporting to the Oyster Team Manager, you’ll perform final QC, validate timing tests, and ensure adherence to Rolex service standards on-site.

You’ll also train new starters, support the workshop team administratively, and uphold Harrods and Rolex policies in a fast-paced environment that delivers exceptional client experiences.

Qualifications

• Level 20 Rolex Accreditation (desirable) and basic mechanical watch movement knowledge.
• Understand luxury customer expectations and requirements.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Performing final quality control on all watches, including cases, bracelets, and internal movements.
• Checking and validating timing tests before sign-off.
• Ensuring all work meets Rolex service standards for quality, lead time, and cost.
• Carrying out Rolex “Quick Service” tasks such as bracelet, strap, and link adjustments.
• Training new starters within the wider department to uphold consistent standards.
• Providing administrative support to the workshop team.
• Following all relevant Harrods and Rolex policies and procedures.

Skills

Attention to detail

Quality control

Team collaboration

Problem solving

Education

Level 20 Rolex Accreditation (desirable)

Tools

Excel

Word

Job description

In Harrods Fine Watches, precision is everything. Our clients expect every timepiece to be flawless and that means quality control at the highest possible standard. Reporting to the Oyster Team Manager, the Quality Control Associate will play an essential role in our brand-new, state-of-the-art Service Centre, ensuring every watch leaving the workshop meets the exacting standards of both Rolex and Harrods.

About the Role

As part of the Quality Control team, you’ll be responsible for inspecting the final stages of the service journey to guarantee perfection in both performance and appearance. This is a hands‑on role that requires technical skill, a meticulous eye for detail, and a commitment to delivering excellence for our discerning clientele.

In addition to this, you will be responsible for the following:

• Performing final quality control on all watches, including cases, bracelets, and internal movements
• Checking and validating timing tests before sign‑off
• Ensuring all work meets Rolex service standards for quality, lead time, and cost
• Carrying out Rolex “Quick Service” tasks such as bracelet, strap, and link adjustments
• Training new starters within the wider department to uphold consistent standards
• Providing administrative support to the workshop team
• Following all relevant Harrods and Rolex policies and procedures

This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be self‑motivated, well‑organised, and collaborative, with a focus on accuracy and technical excellence. A passion for fine watch‑making and a commitment to quality are essential, as is the ability to work as part of a team in a fast‑paced, high‑standards environment.

You will also:

• Have Level 20 Rolex Accreditation (desirable) and basic mechanical watch movement knowledge
• Understand luxury customer expectations and requirements
• Possess strong problem‑solving skills and the ability to concentrate on detailed tasks
• Be proficient in Microsoft Excel and Word

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You: Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You: Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart.

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

• Time Type: Permanent
• Department: Watchmaking & Workshop (Yana Nikodimova)

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.