Administrator - Commercial Recycling

Civic Recruitment Limited; Rhayader; On-site; GBP 22,041 - 26,174; Part time

Job summary

Civic Recruitment Limited is seeking an Administrator (Waste & Recycling) for a 3-month contract based in Rhayader, Powys. The role focuses on delivering essential administrative, customer service, and operational support to the Waste & Recycling Service.

The post reports to the Supervisor and involves records management, inquiries handling, meeting coordination, and minutes. Desirable: local authority experience and ability to travel within Powys.

Qualifications

• Good standard of education including GCSE English and Mathematics (or equivalent).
• Desirable: European Computer Driving Licence (ECDL) or equivalent IT qualification.
• Desirable: NVQ Level 2 in Administration, Business Administration, or Finance.

Responsibilities

• Provide efficient administrative support to operational and support teams.
• Maintain and update electronic and manual information systems.
• Create, maintain, and archive files and records.
• Assist with the collection and collation of statistical information and returns.
• Provide accurate advice, information, and assistance to customers.
• Record complaints, service requests, and customer inquiries.
• Process and respond to garden waste queries.
• Issue, collect, and validate customer documentation.
• Process incoming and outgoing mail and emails.
• Prepare correspondence, reports, policies, procedures, and documentation.
• Ensure records and information are maintained accurately and securely.
• Coordinate meetings and appointments as required.
• Attend meetings and take accurate notes and minutes.
• Produce and distribute meeting minutes and action logs.
• Liaise with statutory, independent, voluntary, and partner organizations.
• Build positive working relationships with internal and external stakeholders.
• Order stationery, publications, and equipment in line with procurement procedures.
• Monitor and maintain administrative resources required by the service.
• Undertake project and 'task and finish' work as directed by the Supervisor.
• Assist colleagues across the service to ensure priorities are achieved.
• Support service delivery across Waste & Recycling functions as required.
• Follow council policies and procedures at all times.
• Comply with health and safety requirements.
• Promote equality, diversity, and inclusion in service delivery.
• Maintain confidentiality and comply with data protection requirements.

Skills

Microsoft Office

Verbal & written communication

Teamwork

Time management

Attention to detail

Customer service

Numeracy

Office multitasking

Education

GCSE English & Maths

ECDL or equivalent IT qualification

NVQ Level 2 in Admin/Business Admin/Finance

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Job Description: Administrator (Waste & Recycling) – 3 Month Contract

Location: Rhayader, Powys

Rate: £16.44 per hour (Umbrella)

Contract: Temporary (3 Months)

Pay: Bi-weekly

Desirable Requirement: Previous local authority or council experience is highly desirable; Ability to travel to other locations across Powys when required.

Summary

This temporary 3-month contract role is pivotal in providing administrative support to the Waste & Recycling Service, ensuring the seamless delivery of administrative, customer service, and operational support functions. Reporting to the Supervisor, the Administrator will be responsible for maintaining records, processing inquiries, coordinating meetings, managing correspondence, and assisting with service administration. This role is integral to supporting both operational and support teams in delivering efficient services.

Responsibilities

• Administrative Support
  • Provide efficient administrative support to operational and support teams.
  • Maintain and update electronic and manual information systems.
  • Create, maintain, and archive files and records.
  • Assist with the collection and collation of statistical information and returns.
• Customer Service
  • Provide accurate advice, information, and assistance to customers.
  • Record complaints, service requests, and customer inquiries.
  • Process and respond to garden waste queries.
  • Issue, collect, and validate customer documentation.
• Correspondence & Information Management
  • Process incoming and outgoing mail and emails.
  • Prepare correspondence, reports, policies, procedures, and associated documentation.
  • Ensure records and information are maintained accurately and securely.
• Meetings & Coordination
  • Coordinate meetings and appointments as required.
  • Attend meetings and take accurate notes and minutes.
  • Produce and distribute meeting minutes and action logs.
• Stakeholder Liaison
  • Liaise with statutory, independent, voluntary, and partner organizations.
  • Build positive working relationships with internal and external stakeholders.
• Procurement & Resources
  • Order stationery, publications, and equipment in line with procurement procedures.
  • Monitor and maintain administrative resources required by the service.
• Team Support
  • Undertake project and "task and finish" work as directed by the Supervisor.
  • Assist colleagues across the service to ensure operational priorities are achieved.
  • Support service delivery across Waste & Recycling functions as required.
• Compliance & Corporate Responsibilities
  • Follow council policies and procedures at all times.
  • Comply with health and safety requirements.
  • Promote equality, diversity, and inclusion in service delivery.
  • Maintain confidentiality and comply with data protection requirements.

Requirements

• Qualifications
  • Good standard of education including GCSE English and Mathematics (or equivalent).
  • Desirable: European Computer Driving Licence (ECDL) or equivalent IT qualification.
  • Desirable: NVQ Level 2 in Administration, Business Administration, or Finance.
• Knowledge
  • Understanding of administrative processes and office procedures.
  • Desirable: Understanding of how local authorities operate.
  • Desirable: Knowledge of Waste & Recycling services.
  • Desirable: Knowledge of relevant financial procedures and policies.
• Experience
  • Experience working in an office or administrative environment.
  • Experience using Microsoft Office packages including Word, Excel, Outlook, and Teams.
  • Experience providing customer service and handling inquiries.
  • Desirable: Previous local authority or council experience.
  • Desirable: Experience supporting Waste & Recycling or environmental services.
  • Desirable: Experience maintaining records and data systems.
  • Desirable: Experience taking meeting minutes and coordinating meetings.
• Skills & Competencies
  • Competent in Microsoft Office applications.
  • Strong administrative and organizational skills.
  • Good numeracy skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively as part of a team.
  • Ability to prioritize workload and meet deadlines.
  • Ability to multitask in a busy environment.
  • Ability to take accurate notes and minutes.
  • Ability to manage difficult situations with customers professionally.
  • Strong attention to detail.
• Personal Qualities
  • Commitment to excellent customer service.
  • Professional, pleasant, and helpful approach.
  • Flexible attitude towards work.
  • Ability to maintain confidentiality.
  • Ability to work with a wide range of colleagues and members of the public.
  • Commitment to personal development and training.
  • Desirable: Welsh language skills.
• Other Requirements
  • Ability to travel to other locations across Powys as required.
  • Occasional requirement to work outside normal office hours.
  • Understanding of the importance of confidentiality and GDPR compliance.

Additional Information

• This is a 3-month temporary contract.
• Rate: £16.44 per hour (Umbrella).
• Pay is provided on a bi-weekly basis.
• Previous local authority/council experience is highly desirable.
• Based in Rhayader, Powys.
• Opportunity to work within a busy Waste & Recycling service.
• Immediate start available.