Waste Operations Support Officers

Durham County Council; North East; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Job summary

Durham County Council is seeking 3 Waste Operations Support Officers to support the delivery of sustainable waste management across County Durham. The roles involve working with residents, crews and partners to improve participation and reduce contamination, while supporting the rollout of food waste collection and promoting recycling services.

The posts require a valid driving licence, driving experience after passing the test, and experience engaging with the public and frontline services.

Qualifications

• Ability to demonstrate relevant knowledge and skills gained through work experience or training.
• Current Valid Driving Licence.
• A minimum of 6 months driving experience following passing your vehicle test.
• Experience of working directly with members of the public.
• Experience of working alongside frontline operational services.
• Experience of promoting services or delivering engagement activities to a wide range of audiences.
• Experience of dealing with customer enquiries and complaints.

Responsibilities

• Support the delivery of sustainable waste management services across County Durham by working with residents, crews and stakeholders.
• Roll out and deliver the council’s food waste collection service and promote refuse and recycling services.
• Provide advice and guidance to residents on waste presentation, contamination and recycling participation.
• Assist in improving participation and reducing contamination across the service area.
• Handle customer enquiries and service issues to maintain smooth operations.

Skills

Driving licence

Driving experience

Public engagement

Customer service

Teamwork

Communication

Job description

Temporary until 1 June 2029

Refuse and Recycling are looking for 3 Waste Operations Support Officer to work in the South and East of County Durham.

WHAT IS INVOLVED?

You will support the delivery of sustainable waste management services across County Durham by working directly with residents, operational crews and stakeholders to improve participation, reduce contamination and resolve service issues.

You will support the rollout and ongoing delivery of the council’s food waste collection service, promote high quality refuse and recycling services, and provide advice and guidance to residents in relation to waste presentation, contamination and recycling participation.

WHAT WILL I NEED?

• Ability to demonstrate relevant knowledge and skills gained through work experience or training
• Current Valid Driving Licence
• A minimum of 6 months driving experience following passing your vehicle test to be eligible to drive a County Council vehicle
• Experience of working directly with members of the public.
• Experience of working alongside frontline operational services.
• Experience of promoting services or delivering engagement activities to a wide range of audiences.
• Experience of dealing with customer enquiries and complaints.
• Experience of working independently and as part of a team.Please refer to the attached Person Specification for the full criteria.

Interviews will be held on (to be confirmed)

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.