Operations Manager

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

LGPS

29 days leave

Flexi-time

Additional leave

Cycle to Work

Salary sacrifice home electronics

Enhanced weekend rates

Wellbeing package

Staff discounts

Learning and development

Job summary

Newcastle City Council is seeking an experienced Operations Manager to lead the Local Services and Waste Management Service. You will manage a large frontline workforce to ensure safe, efficient delivery of environmental services across the city, including the rollout of the new weekly food waste collection.

We are looking for a proactive leader with a strong grasp of waste management challenges, performance management, and effective resource planning.

Qualifications

• Experience leading operational frontline teams in environmental services.
• Proven ability to manage performance and resources at scale.
• Strong understanding of waste management challenges and opportunities.

Responsibilities

• Lead a large operational workforce to deliver frontline environmental services.
• Drive the introduction and delivery of the weekly food waste collection rollout.
• Support ongoing development and continuous improvement of the service.
• Ensure safety, efficiency and effective use of resources with strong IT competency.

Skills

Operational leadership

Team management

Performance management

IT systems literacy

Tools

IT systems

Job description

This is an exciting opportunity for an experienced, enthusiastic and forward-thinking individual to play a key role in the management, maintenance, improvement and ongoing development of Newcastle City Council's Local Services and Waste Management team.

We are seeking an experienced Operations Manager to join our Local Services and Waste Management Service.

The successful candidate will help lead a large operational workforce, ensuring the safe, efficient and effective delivery of frontline environmental services that have a direct impact on residents and businesses across the city.

A sound understanding of the environmental challenges and opportunities facing the waste management sector is essential, alongside proven experience of managing operational teams in a demanding service environment.

The successful candidate will also play an important role in supporting the continued development of the service, including the introduction and delivery of Newcastle's new weekly food waste collection service, helping the Council meet recycling and environmental objectives while improving services for residents.

Flexibility is a key requirement, as the successful candidate may be required to support and manage other operational areas within Local Services and Waste Management.

Strong organisational skills, the ability to manage performance and resources effectively, and competence in a range of IT systems are essential. Service-specific training and ongoing support will be provided where required.

Working hours will be Tuesday – Friday 6:30 – 16:15

About Us

Newcastle City Council is committed to making the city cleaner, greener and safer for everyone who lives, works and visits here. Local Services and Waste Management is based in the vibrant west end of Newcastle, with excellent transport links to the depot.

Our professional and dedicated workforce delivers some of the Council's most visible frontline services. From waste and recycling collections to street cleansing and environmental enforcement, our teams take pride in providing excellent services to residents and businesses every day.

We currently collect general waste, recycling and, where subscribed to, garden waste and bulky household items. We also provide a commercial waste and recycling service for businesses across the city.

In addition, we are preparing for the rollout of a new citywide food waste collection service, which will form a significant part of our future waste strategy and contribute to increasing recycling rates and reducing environmental impact.

Each year, our crews empty almost 8 million bins from more than 137,000 domestic properties through alternating weekly collections. Teams also repair, replace and deliver bins to both household and commercial customers.

We welcome thousands of residents to our three Household Waste and Recycling Centres across the city and work closely with communities through our Waste and Recycling Engagement Team, promoting sustainable waste management and encouraging residents to recycle more.

Alongside waste services, our Local Services teams work hard to keep Newcastle looking its best. They clean public spaces, respond to reports of litter, graffiti and fly-tipping on Council land, and maintain and empty public litter bins across the city.

Local Services is a progressive and ambitious division that is committed to continuous improvement, innovation and workforce development. We actively support apprenticeships, training and career progression opportunities for our employees.

What's in it for you?

• Competitive salary
• Attractive Local Government Pension Scheme (LGPS)
• Up to 29 days annual leave per year
• Access to the Council's flexi-time scheme
• Opportunity to purchase additional annual leave
• Cycle to Work scheme
• Salary sacrifice home electronics scheme
• Enhanced rates for weekend and bank holiday working
• Access to a comprehensive wellbeing package, including a free confidential Health Assured Employee Assistance Programme
• A wide range of staff discounts and benefits
• Excellent learning and development opportunities to help you build your career and achieve your full potential

The successful candidate will be able to demonstrate how they meet the essential and desirable criteria detailed within the person specification.

A CAT 2 licence is desirable but not essential.

Candidates must be willing to undertake the required training if appointed.

For an informal discussion about the role, please contact Lisa Smith Senior Operations Manager 07971824552